Stuck on "DLM Dashboard is just starting up"

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• Allen LeVan Redgate › Posts: 75

  March 7, 2016 4:20PM

  Hello,
  
  Sorry for the issue you are having with the DLM Dashboard starting. We have opened a ticket for this issue so we can further troubleshoot what could be happening. I'll be responding there as soon as I finish this post.

  Allen LeVan
  Red Gate Software
  US Product Support

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• matthewjsecor Posts: 1

  March 23, 2016 9:21AM

  Any update on this?
  
  I am seeing the same problem.
  
  After a power failure and restart of my server, Dashboard will not load.
  
  Loading…
  DLM Dashboard is just starting up

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• GregoryMey Posts: 1

  June 5, 2016 4:59AM

  I've just install the latest version of DLM (DLM Dashboard_1.7.4.1062) and is experiencing the issue of ("DLM Dashboard is just starting up") I upgraded because the previous version got stuck on the upgrading process. Any idea around this..... Thanks

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• thanh Posts: 1 New member

  June 23, 2016 4:55PM

  We are experiencing the same problem. After upgrading to 1.7.4.1062, DLM Dashboard is stuck at the "Loading - DLM Dashboard is just starting up..." prompt.
  
  Any suggestions on what the issue is and how to resolve it?
  
  Thanks.

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• karmagroovy Posts: 1

  July 1, 2016 1:34PM

  I've also been experiencing the never ending DLM Dashboard is just starting up message since we had a power failure. I upgraded to DLM Dashboard 1.7.4 hoping that would help, but no luck.

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• EdSchwartz Posts: 8 New member

  September 22, 2016 11:07AM

  I am having the same issue with DLM Dashboard suck in "DLM Dashboard is just starting up" status. Everything was working fine until my PC (which it is installed on) had a forced power-off. I was on 1.6. This morning I upgraded to the latest version 1.7 and I still have the same issue.
  
  It has now magically fixed itself, I guess I just needed to wait a little longer.

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• cdawson Posts: 3 New member

  October 27, 2016 4:45PM

  I'm also seeing this message. The web page just spins. DLM services are running. I re-intalled the app. I re-started the PC. It is still spinning. Is there a fix for this?

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• cdawson Posts: 3 New member

  October 31, 2016 12:31PM

  Issue appears related to Raven database indexing? From C:ProgramDataRed GateLogsDLM DashboardRedGate.SQLLighthouse.StorageService-1.7.5.1116-20161027-S-1-5-21-4197232873-2175859455-4264753103-3342.log
  
  2016-10-27 16:48:40.465 -04:00 [Fatal] An unhandled exception occurred.
  System.AggregateException: One or more errors occurred. ---> Autofac.Core.DependencyResolutionException: An exception was thrown while executing a resolve operation. See the InnerException for details. ---> One or more errors occurred. (See inner exception for details.) ---> System.AggregateException: One or more errors occurred. ---> Raven.Abstractions.Exceptions.IndexDoesNotExistsException: Could not find index named: DbConfigsOrphanStatus
  at Raven.Storage.Esent.StorageActions.DocumentStorageActions.IndexLastUpdatedAt(String name)
  at Raven.Database.DocumentDatabase.<>c__DisplayClass8f.<Query>b__84(IStorageActionsAccessor actions)
  at Raven.Storage.Esent.TransactionalStorage.ExecuteBatch(Action`1 action, EsentTransactionContext transactionContext)
  at Raven.Storage.Esent.TransactionalStorage.Batch(Action`1 action)
  at Raven.Database.DocumentDatabase.Query(String index, IndexQuery query, CancellationToken externalCancellationToken, Action`1 headerInfo, Action`1 onResult)
  at Raven.Client.Embedded.EmbeddedDatabaseCommands.<>c__DisplayClass27.<StreamQuery>b__21()
  at System.Threading.Tasks.Task.Execute()
  --- End of inner exception stack trace ---

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• Alex B Redgate › Posts: 1,158 Diamond 4

  July 12, 2017 8:10PM

  Hi all,
  
  It seems there is an issue with the RavenDB that is used internally by DLM Dashboard.
  
  The best option here will be to delete the RavenDB which will unfortunately erase all previous history and force DLM Dashboard to completely recreate the database with the necessary indexes. Can you please:
  • Open your services panel and stop all three DLM Dashboard services (DLM Dashboard Monitoring Service, DLM Dashboard Storage Service, and DLM Dashboard Web Server)
  • Go to C:\ProgramData\Red Gate\SQL Lighthouse\
  • Rename the RavenDB folder to RavenDBOld (if this was indeed a new install though, you can just delete the RavenDB folder)
  • Restart the DLM Dashboard services and then try loading DLM Dashboard again
  
  I hope this helps!
  
  Kind regards,
  Alex
  

  Product Support Engineer | Redgate Software
  
  Have you visited our Help Center?

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• VTDBA Posts: 2 New member

  April 19, 2018 6:41PM edited April 19, 2018 6:48PM

  Ok - so here is a solution that worked for us if you don't want to lose your history or data.
  Follow Alex B.'s instructions above, except with some differences - we are going to keep the data and ditch the indexes, forcing DLM Dashboard to rebuild the corrupted indexes.
  -Open your services panel and stop all three DLM Dashboard services (DLM Dashboard Monitoring Service, DLM Dashboard Storage Service, and DLM Dashboard Web Server)
  -Go to C:\ProgramData\Red Gate\SQL Lighthouse\
  -Go to the RavenDB folder and delete the following folders:
  1) CompiledIndexCache
  2) IndexDefinitions
  3) Indexes
  -Open your services panel and start all three DLM Dashboard services (DLM Dashboard Monitoring Service, DLM Dashboard Storage Service, and DLM Dashboard Web Server)
  -Browse to the DLM home page.  It will show the same message from before "DLM Dashboard is just starting up" - but this time it's actually rebuilding the missing indexes.  Be patient - depending on the size of your Raven DB it could take a few minutes.  Ours was 1.4 gigs, and it took about 3 minutes.
  -You should end up with your DLM Dashboard fully working again, without having to rebuild.
  

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• krachynski Posts: 14 Bronze 5

  June 6, 2018 10:58PM

  Let's see how long this takes. My database is 34GB

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• krachynski Posts: 14 Bronze 5

  June 7, 2018 12:07AM

  Well, it ran for 50 minutes and then crashed. DLM Dashboard cannot deal with this database.

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• MrRimmer Posts: 6 Bronze 1

  May 11, 2020 4:54PM

  This didn't work for me, moving from a test setup on my laptop (Windows 10) to a Windows 2016 server installation.

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• george_P Posts: 1 New member

  June 2, 2020 1:06PM edited June 2, 2020 1:23PM

  Alex B said:

  Hi all,
  
  It seems there is an issue with the RavenDB that is used internally by DLM Dashboard.
  
  The best option here will be to delete the RavenDB which will unfortunately erase all previous history and force DLM Dashboard to completely recreate the database with the necessary indexes. Can you please:
  • Open your services panel and stop all three DLM Dashboard services (DLM Dashboard Monitoring Service, DLM Dashboard Storage Service, and DLM Dashboard Web Server)
  • Go to C:\ProgramData\Red Gate\SQL Lighthouse\
  • Rename the RavenDB folder to RavenDBOld (if this was indeed a new install though, you can just delete the RavenDB folder)
  • Restart the DLM Dashboard services and then try loading DLM Dashboard again
  
  I hope this helps!
  
  Kind regards,
  Alex
  

  
  Is there an option to increase the rebuilding-indexes-timeout ? The default is 30 minutes and my data file is 19GB and it crashes.
  
  
  
  
  I had to Rename the RavenDB folder and start over (and lose all history)

  RedGate.SQLLighthouse.StorageService-1.7.5.1116-20200602-S-1-5-18.log 203.6K

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