Alert Escalation email

srjrahome · March 7, 2017 4:35AM

We have customised alerts for Disk space. An initial email is sent as Medium alert when goes over 80%, it then escalates to High when goes over 90%. We had this exact scenario recently and no High alert email was sent. The only other email we received was when the alert ended. Is this correct behaviour or should we have received a high alert email? If this is correct behaviour, is there anyway to trigger a high alert email on escalation.

Thanks

Dan B · March 9, 2017 6:22AM

Hi srjrahome,

Thanks for posting on the Redgate forums.

This setting is a bit hidden. If you navigate to configuration>notification settings under email notifications there is a check box for 'An alert level increases (e.g. from Medium to High)' this would apply to all alerts but would give the behaviour you would like.

Please let me know if you have any further questions.

Alert Escalation email

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