PDF attachments - "This file cannot be previewed because it is corrupted"
BrainDonor
Posts: 57 Silver 2
Monitor version 8.0.19.16748.
This happens regularly to scheduled email reports. Generally, if I edit the report then it is OK for a day or two but always fails eventually. I can generate PDFs within Monitor quite happily - it is only when emailing on a schedule that I get this.
I can't find anything in any of the logs associated with the time that the reports are generated.
Where can I look to get more information about this error and how to correct it?
This happens regularly to scheduled email reports. Generally, if I edit the report then it is OK for a day or two but always fails eventually. I can generate PDFs within Monitor quite happily - it is only when emailing on a schedule that I get this.
I can't find anything in any of the logs associated with the time that the reports are generated.
Where can I look to get more information about this error and how to correct it?
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Best Answer
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Russell D
Posts: 1,324 Diamond 5
Ok my first recommendation would be to upgrade then as we now bypass ssl checking whilst generating reports, which has led to this issue in the past. That said, we're investigating a wider issue with report generation so it may not fix things for you entirely.
Have you visited our Help Centre?
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