License Activation Fails

mrclod

Trying to register online. Get the response from below. Have tried a few times with same results. We have 30 production licenses and this would be server 19, so we have room to spare.



Activate License - Failed
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Process Activation Request - Failed

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The activation response does not match the registration properties.


Refresh server information - Pending

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Operation pending.

Jason Cook

Hi there,
If you have problems with automatic activation, you can try manual activation using the following link:

http://www.red-gate.com/webactivation/activate.aspx

When using the activation wizard in the SQL Backup GUI, select "Activate the license by email", and copy/paste the supplied text into the form on that page.

More information on manual activation can be found at
http://www.red-gate.com/supportcenter/C ... Backup.htm ,

Alternatively, if you require more help, contact the support team directly at support@red-gate.com (as you may need to provide the activation request being generated, and I wouldn't recommend posting that on the forums as it exposes your license key)

Hope that helps,
Jason

mrclod

I just responded to the email with the license key information.

Looks like the manual method worked though, so I should be up and running now.

Thanks,

Jon