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SQL Prompt on Windows RDS Server 2012

Bert De HaesBert De Haes Posts: 3 Bronze 1
edited March 15, 2017 5:58AM in SQL Prompt

I installed SQL Prompt on our RDS Server ( windows server 2012 ) ? ( bought 5 licenses )
SSMS crashes now when started.
Is there a solution ?


  • Options
    James RJames R Posts: 104 Silver 4
    Hi Bert,

    Thanks for your post. In order for us to fix this we will need some more information. If possible can you post the contents of the most recent log file from %LOCALAPPDATA%Red GateLogsSQL Prompt 7, or send us the log file to SQLPromptTeam@red-gate.com.

    For more information see http://documentation.red-gate.com/display/SP7/Finding+the+SQL+Prompt+log+files.

    Hopefully we can fix this soon!
    Software Engineer
    Redgate Software
  • Options
    There is only 1 line in the log files :

    14 Mar 2017 16:50:56,998 [1] INFO RedGate.SqlPrompt.Engine.LogService - Starting new SQL Prompt editor session

    When I start SSMS I get a window "SSMS has stopped working"

    The problem details are :

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: Ssms.exe
    Problem Signature 02: 2015.130.16106.4
    Problem Signature 03: 58891f43
    Problem Signature 04: RedGate.Client.ActivationPluginShim.UI.WinForms
    Problem Signature 05:
    Problem Signature 06: 589204d3
    Problem Signature 07: 28
    Problem Signature 08: 68
    Problem Signature 09: System.TypeLoadException
    OS Version: 6.2.9200.
    Locale ID: 2067
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5c1f
    Additional Information 4: 5c1f554df00553b422a8baa03b19335a
  • Options
    Anu DAnu D Posts: 876 Silver 3
    Hi Bert,

    Thanks for your patience and apologies for the error.

    We had an issue with our latest installer and our team is working on it and it is our number 1 priority.

    Workaround is to uninstall these products: SQL Doc, SQL Data Generator and SQL Dependency Tracker

    And then install them individually from here:
    SQL Doc: ftp://support.red-gate.com/patches/SQLD ... .0.802.zip
    SQL Data Generator: ftp://support.red-gate.com/patches/SQLD ... 0.1043.zip
    SQL Dependency Tracker: ftp://support.red-gate.com/patches/SQLD ... .8.523.zip

    Please let me know if this solves the issue for you!
    Anuradha Deshpande
    Product Support
    Redgate Software Ltd.
    E-mail: support@red-gate.com
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