eoserror

rsandhu

I am getting the following message when I try to register my sql server:
date/time : 2007-03-26, 09:45:44, 921ms
computer name : CAMGIMG2
user name : pcsuper
operating system : Windows 2000 Service Pack 4 build 2195
system language : English
system up time : 54 minutes 27 seconds
program up time : 4 minutes 22 seconds
processors : 4x Intel(R) Xeon(TM) CPU 2.40GHz
physical memory : 2048/2048 MB (free/total)
free disk space : (C:) 5.84 GB (E:) 213.71 GB
display mode : 1152x864, 16 bit
process id : $1470
allocated memory : 7.62 MB
executable : SQLBackup.exe
exec. date/time : 2006-08-15 09:22
version : 4.6.0.815
madExcept version : 2.7g
exception class : EOSError
exception message : System Error. Code: 2.The system cannot find the file specified.

main thread ($138c):
005c6cdb SQLBackup.exe u_Common 1493 InitBBuffer
005c6ac1 SQLBackup.exe u_Common 1447 EncodeServerSetting
007a1909 SQLBackup.exe uMain 2404 TfrmMain.RegisterConnections
007a0f24 SQLBackup.exe uMain 2220 TfrmMain.actServerRegistrationExecute
004527bf SQLBackup.exe Classes TBasicAction.Execute
004b1475 SQLBackup.exe ActnList TContainedAction.Execute
004b2117 SQLBackup.exe ActnList TCustomAction.Execute
00452693 SQLBackup.exe Classes TBasicActionLink.Execute
004b7bbb SQLBackup.exe Menus TMenuItem.Click
004b8d7f SQLBackup.exe Menus TMenu.DispatchCommand
004b9b06 SQLBackup.exe Menus TPopupList.WndProc
004e69d5 SQLBackup.exe TntMenus 1079 TTntPopupList.WndProc
004b9a55 SQLBackup.exe Menus TPopupList.MainWndProc
00453474 SQLBackup.exe Classes StdWndProc
77e27ed1 user32.dll DispatchMessageA
004c63c3 SQLBackup.exe Forms TApplication.ProcessMessage
004c63fa SQLBackup.exe Forms TApplication.HandleMessage
004c661a SQLBackup.exe Forms TApplication.Run
007acf4f SQLBackup.exe SQLBackup 77 initialization

thread $1300:
77f88b37 ntdll.dll NtReplyWaitReceivePortEx
0042d067 SQLBackup.exe madExcept ThreadExceptFrame
>> created by main thread ($138c) at:
77d37fdb RPCRT4.dll

thread $1304 (TWorkerThread):
77f88f13 ntdll.dll NtWaitForSingleObject
7c59a070 kernel32.dll WaitForSingleObjectEx
7c57b3e4 kernel32.dll WaitForSingleObject
004f2cbf SQLBackup.exe VirtualTrees 5129 TWorkerThread.Execute
0042d0d2 SQLBackup.exe madExcept HookedTThreadExecute
004518a8 SQLBackup.exe Classes ThreadProc
00404fb4 SQLBackup.exe System ThreadWrapper
0042d067 SQLBackup.exe madExcept ThreadExceptFrame
>> created by main thread ($138c) at:
004f2c06 SQLBackup.exe VirtualTrees 5092 TWorkerThread.Create

thread $14b4 (TConnectionManager):
77e41eb3 user32.dll
77e27978 user32.dll GetMessageA
0060fd77 SQLBackup.exe u_ConnectionThreadManager 109 TConnectionManager.Execute
0042d0d2 SQLBackup.exe madExcept HookedTThreadExecute
004518a8 SQLBackup.exe Classes ThreadProc
00404fb4 SQLBackup.exe System ThreadWrapper
0042d067 SQLBackup.exe madExcept ThreadExceptFrame
>> created by main thread ($138c) at:
0060fbc0 SQLBackup.exe u_ConnectionThreadManager 44 TConnectionManager.Create

thread $11d0 (TConnectionThread): <suspended>
7c57b710 kernel32.dll
>> created by main thread ($138c) at:
0060e986 SQLBackup.exe u_ConnectionThread 100 TConnectionThread.Create

thread $4e8 (TConnectionThread): <suspended>
7c57b710 kernel32.dll
>> created by main thread ($138c) at:
0060e986 SQLBackup.exe u_ConnectionThread 100 TConnectionThread.Create

thread $d20 (TConnectionThread): <suspended>
7c57b710 kernel32.dll
>> created by main thread ($138c) at:
0060e986 SQLBackup.exe u_ConnectionThread 100 TConnectionThread.Create

thread $1044 (TConnectionThread): <suspended>
7c57b710 kernel32.dll
>> created by main thread ($138c) at:
0060e986 SQLBackup.exe u_ConnectionThread 100 TConnectionThread.Create

thread $dd4 (TConnectionThread): <suspended>
7c57b710 kernel32.dll
>> created by main thread ($138c) at:
0060e986 SQLBackup.exe u_ConnectionThread 100 TConnectionThread.Create

thread $10a8 (TConnectionThread): <suspended>
7c57b710 kernel32.dll
>> created by main thread ($138c) at:
0060e986 SQLBackup.exe u_ConnectionThread 100 TConnectionThread.Create

modules:
00400000 SQLBackup.exe 4.6.0.815 E:\Program Files\Red Gate\SQL Backup
02a80000 sqloledb.dll 2000.85.1128.0 C:\Program Files\Common Files\System\OLE DB
02b00000 MSDATL3.dll 2.81.1117.0 C:\Program Files\Common Files\System\OLE DB
03030000 MSVCR71.dll 7.10.3052.4 C:\WINNT\system32
1f670000 MSDART.DLL 2.81.1117.0 C:\WINNT\system32
1f890000 oledb32.dll 2.81.1117.0 C:\Program Files\Common Files\System\OLE DB
1f900000 OLEDB32R.DLL 2.81.1117.0 C:\Program Files\Common Files\System\OLE DB
63000000 wininet.dll 6.0.2800.1589 C:\WINNT\system32
695e0000 olepro32.dll 5.0.4522.0 C:\WINNT\system32
70a70000 SHLWAPI.dll 6.0.2800.1902 C:\WINNT\system32
71710000 comctl32.dll 5.81.4968.2500 C:\WINNT\system32
74cb0000 DBNETLIB.DLL 2000.85.1117.0 C:\WINNT\system32
74cd0000 DBmsLPCn.dll 2000.80.2039.0 C:\WINNT\system32
74fd0000 msafd.dll 5.0.2195.6602 C:\WINNT\system32
75010000 wshtcpip.dll 5.0.2195.6601 C:\WINNT\System32
75020000 WS2HELP.DLL 5.0.2134.1 C:\WINNT\system32
75030000 WS2_32.DLL 5.0.2195.6601 C:\WINNT\system32
75050000 wsock32.dll 5.0.2195.6603 C:\WINNT\system32
75150000 SAMLIB.dll 5.0.2195.6944 C:\WINNT\system32
751c0000 NETRAP.dll 5.0.2134.1 C:\WINNT\system32
75500000 security.dll 5.0.2154.1 C:\WINNT\system32
759b0000 LZ32.DLL 5.0.2195.6611 C:\WINNT\system32
76620000 MPR.DLL 5.0.2195.6824 C:\WINNT\system32
76b20000 RICHED32.DLL 5.0.2134.1 C:\WINNT\system32
76b30000 comdlg32.dll 5.0.3700.6693 C:\WINNT\system32
772b0000 RICHED20.DLL 5.30.23.1227 C:\WINNT\system32
77320000 MPRAPI.dll 5.0.2181.1 C:\WINNT\system32
77340000 iphlpapi.dll 5.0.2195.7097 C:\WINNT\system32
77360000 DHCPCSVC.DLL 5.0.2195.7085 C:\WINNT\system32
77380000 ADSLDPC.DLL 5.0.2195.6993 C:\WINNT\system32
773b0000 ACTIVEDS.DLL 5.0.2195.6601 C:\WINNT\system32
77430000 MSASN1.dll 5.0.2195.6905 C:\WINNT\system32
774c0000 rasman.dll 5.0.2195.6824 C:\WINNT\system32
774e0000 RASAPI32.dll 5.0.2195.6920 C:\WINNT\system32
77520000 ICMP.dll 5.0.2134.1 C:\WINNT\system32
77530000 TAPI32.dll 5.0.2195.6664 C:\WINNT\system32
77570000 winmm.dll 5.0.2161.1 C:\WINNT\system32
77800000 winspool.drv 5.0.2195.6659 C:\WINNT\system32
77820000 version.dll 5.0.2195.6623 C:\WINNT\system32
77830000 RTUTILS.DLL 5.0.2168.1 C:\WINNT\system32
77880000 SETUPAPI.DLL 5.0.2195.6622 C:\WINNT\system32
77950000 WLDAP32.DLL 5.0.2195.7017 C:\WINNT\system32
77980000 DNSAPI.DLL 5.0.2195.7100 C:\WINNT\system32
779b0000 oleaut32.dll 2.40.4522.0 C:\WINNT\system32
77bf0000 NTDSAPI.dll 5.0.2195.6666 C:\WINNT\system32
77d30000 RPCRT4.dll 5.0.2195.7085 C:\WINNT\system32
77e10000 user32.dll 5.0.2195.7032 C:\WINNT\system32
77f40000 GDI32.dll 5.0.2195.7073 C:\WINNT\system32
77f80000 ntdll.dll 5.0.2195.7006 C:\WINNT\system32
78000000 msvcrt.dll 6.1.9844.0 C:\WINNT\system32
782d0000 msv1_0.dll 5.0.2195.6926 C:\WINNT\system32
7c0f0000 USERENV.DLL 5.0.2195.7002 C:\WINNT\system32
7c2d0000 advapi32.dll 5.0.2195.7038 C:\WINNT\system32
7c340000 Secur32.dll 5.0.2195.6695 C:\WINNT\system32
7c570000 kernel32.dll 5.0.2195.7099 C:\WINNT\system32
7c740000 CRYPT32.dll 5.131.2195.6926 C:\WINNT\system32
7c950000 CLBCATQ.DLL 2000.2.3529.0 C:\WINNT\system32
7ca00000 rsabase.dll 5.0.2195.6619 C:\WINNT\system32
7cdc0000 NETAPI32.dLL 5.0.2195.7108 C:\WINNT\system32
7ce20000 ole32.dll 5.0.2195.7059 C:\WINNT\system32
7cf30000 shell32.dll 5.0.3900.7105 C:\WINNT\system32

hardware:
+ Computer
- ACPI Multiprocessor PC
+ Disk drives
- DELL Container SCSI Disk Device
- HITACHI DF600F Multi-Path Disk Device
- HITACHI DF600F Multi-Path Disk Device
- HITACHI DF600F Multi-Path Disk Device
- HITACHI DF600F Multi-Path Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
- HITACHI DF600F SCSI Disk Device
+ Display adapters
- RAGE XL PCI (driver 5.0.2195.5022)
+ DVD/CD-ROM drives
- TEAC CD-224E
+ Floppy disk controllers
- Standard floppy disk controller
+ Floppy disk drives
- Floppy disk drive
+ IDE ATA/ATAPI controllers
- Primary IDE Channel
- Secondary IDE Channel
- Standard Dual Channel PCI IDE Controller
+ Keyboards
- Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
+ Mice and other pointing devices
- PS/2 Compatible Mouse
+ Modems
- RAC PPP Connection Using RACPORT
+ Monitors
- Plug and Play Monitor
+ Network adapters
- Broadcom NetXtreme Gigabit Ethernet (driver 7.80.0.0)
- Broadcom NetXtreme Gigabit Ethernet #2 (driver 7.80.0.0)
+ Ports (COM & LPT)
- Communications Port (COM1)
- Communications Port (COM2)
+ Remote Access Controller
- PCI Function 0
- PCI Function 2
- RAC Virtual UART Port (driver 1-9-2002)
+ SCSI and RAID controllers
- Dell PERC 3/Di RAID Controller (driver 2.8.0.6085)
- Multi-Path Support
- QLogic Fibre Channel Adapter (driver 9.1.0.11)
- QLogic Fibre Channel Adapter (driver 9.1.0.11)
+ Sound, video and game controllers
- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- Video Codecs
+ System devices
- ACPI Fixed Feature Button
- Array Manager Device Driver (driver 2.7.0.0)
- Dell PERC Management Device (driver 2.8.0.6076)
- Direct memory access controller
- HDLM Alert Driver (driver 5.71.0.14)
- HDLM Multi-Path Device Specific Module (driver 5.71.0.14)
- ISAPNP Read Data Port
- Logical Disk Manager
- Microcode Update Device
- Microsoft ACPI-Compliant System
- Numeric data processor
- PCI bus
- PCI bus
- PCI bus
- PCI bus
- PCI bus
- PCI standard host CPU bridge
- PCI standard host CPU bridge
- PCI standard host CPU bridge
- PCI standard host CPU bridge
- PCI standard host CPU bridge
- PCI standard ISA bridge
- PCI standard PCI-to-PCI bridge
- Plug and Play Software Device Enumerator
- Programmable interrupt controller
- QLOGIC PSEUDO LUN (driver 9.1.0.11)
- QLOGIC PSEUDO LUN (driver 9.1.0.11)
- ServerWorks (RCC) CNB20-HE Processor to PCI Bridge(*)
- ServerWorks (RCC) CNB20-HE Processor to PCI Bridge(*)
- ServerWorks (RCC) CNB20-HE Processor to PCI Bridge(*)
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Systems management base driver (driver 5.2.0.4401)
- Systems management IPMI driver (driver 5.2.0.4401)
- Terminal Server Device Redirector
- Volume Manager
+ Universal Serial Bus controllers
- Standard OpenHCD PCI to USB Host Controller
- USB Root Hub

disassembling:
[...]
005c6cca mov eax, [$430bd4]
005c6ccf call -$1907c0 ($436514) ; Exception.CreateResFmt
005c6cd4 mov edx, eax
005c6cd6 1492 mov [edx+$c], esi
005c6cd9 1493 mov eax, edx
005c6cdb > call -$1c2354 ($40498c) ; @RaiseExcept
005c6ce0 1496 test bl, bl
005c6ce2 jnz loc_5c6ce9
005c6ce4 1497 call -$18f281 ($437a68) ; RaiseLastOSError
005c6ce9 1499 cmp dword ptr [ebp-$c], 0
005c6ced jz loc_5c6e74
[...]
I have tried uninstalling and installing the latest version.

petey

Are you logging in to the workstation directly? The description for the error you encountered is as follows:

The profile of the user is not loaded and cannot be found. This happens when the application impersonates a user, for example, the IUSR_ComputerName account.

rsandhu

I am directly on the server and I logged in with an administrator account. I have also tried to login using the sa account and get the same results.

Brian Donahue

Hi,

This looks familiar. There is a known Microsoft issue when you try to RunAs a program as a domain admin, the OS denies access to the system32 folder. If you're using RunAs to launch SQL Backup, try logging into the desktop as the domain admin and see if it works. If so, that's probably the issue. You probably can't use a domain admin because of the Microsoft bug.

rsandhu

Brian, I am logged into the server using the domain admin account. So i don't think it a right problem. I am able to access the databases thru Enterprise Manager, from that server.

Brian Donahue

Hi,

Can you please try using a local admin account on the computer? The point is that there is a problem using RunAs when you use a domain admin account.