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SQL Monitor - email for ended jobs not sending

We are using SQL Monitor to help us deal with failed SQL Agents jobs. It raises alerts beautifully. However, we are seeing that emails are not being sent out when a job successfully runs and status becomes "Ended". Could it have to do that we are using a custom configuration for these jobs?

Thoughts apprecaited. We really want to get this fixed for our users.  Thanks, Jay

Screen shot: https://www.screencast.com/t/n8DRoSEnqOx
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