7.1.18 - Alerts page cannot Count (still)
PDinCA
Posts: 642 Silver 1
Server tree says 12, page says 15, but there are only 8 unread, not 12. The filter is on Job Failing, including Cleared.
It's better than the 27 Alert-count I had with dot-17 for an empty page with no filtering, but it's a tad misleading...
NOT using any grouping at all...
Guessing the tree is oblivious of any filtering in effect - perhaps it ought not be...?
It's better than the 27 Alert-count I had with dot-17 for an empty page with no filtering, but it's a tad misleading...
NOT using any grouping at all...
Guessing the tree is oblivious of any filtering in effect - perhaps it ought not be...?
Jesus Christ: Lunatic, liar or Lord?
Decide wisely...
Decide wisely...
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Answers
I do think this is intended, though I will clarify that with the team - as you noticed it's not taking into account the filtering you may have done and gives the number of unread alerts you have at that level.
So I have a server that shows "ServerName (165)" and when I filter it to only show the 40 Backup Overdue alerts, it still shows 165. Also, when I clear the filter, it tells me there are 170 alerts for that server, if I then uncheck "Read" in the filter, it then gives me the 165 that is indicated by the parenthesized number.
As I said, I'll double check this, but I think we intend to let you know how many you haven't looked at overall.
Kind regards,
Alex
Have you visited our Help Center?
Consider that, as you saw from the attached image, I have 7 groups under my server tree. I click on the root, giving me the entire list. I set the filter THERE.
Red Gate says I must click down every node to see if any of my 21 servers has an alert of that kind, AFTER I have clicked on one of my group nodes to see "how do I fare in this group of servers?"
It makes no sense to show overall numbers when I have explicitly filtered to see the wood for the trees. My count-granularity should always reflect filtering at all levels. It's uninformative to see "you have 350 unread Alerts" all the time, when the issue I am looking at applies to a handful of servers and a couple of handfuls of unread alerts of my filter type...
At worst, please give us a configuration that says "always show total unread" or "Show filter-level unread" so the tree makes sense and I can navigate via the tree rather than by the jumble of alerts in the all-servers detail list...
Thanks for your consideration.
Decide wisely...
That is a fair point and the team agree - though I do still think it would be good to be made aware of the total number of unread in case one forgets they've filtered the view perhaps... Maybe something like:
ServerName (165 - 40 filtered)
or
ServerName (165[40])
Or something a UX person is probably better able to come up with
Kind regards,
Alex
Have you visited our Help Center?
Yes, something along the lines of the dual-number display would be great. I'd vote for filter-count first, as in 5 of 135, bolded for not-read as currently exhibited.
Cheers!
Decide wisely...