Moving base monitor service

Andrew Hodge · May 4, 2011 9:16AM

Hi,

We now have a dedicated server to run the base monitor service. Is the process to move the base monitor service as simple as uninstalling and reinstalling it? Is all the configuration held in the monitor database?

Andy H

priyasinha · May 4, 2011 9:31AM

Hi Andrew,

Yes, it is very straight forward.

1. Deactivate your license key.
2. Then uninstall the base monitor.
3. Install at the new location and when installing chose the option to use existing data repository. Use your existing data repository.
4. Change the connection from web server to the new base monitor.
5. Activate the license again.

Thanks,
Priya

Andrew Hodge · May 4, 2011 10:09AM

I cant seem to deactivate my licenses (I couldnt activate them online either) and had to do it manually.

Unfortunelty you cant deactivate manually so a bit stuck.

The server with the base monitor has access to the internet via a proxy server. The proxy is configured in IE and via proxycfg and it still doesnt appear to work?

priyasinha · May 4, 2011 10:20AM

Hi Andrew,

Apologies for the error you have encountered.

I have emailed you regarding this. Please let me know if you have not received it.

Thanks,
Priya

Andrew Hodge · May 4, 2011 10:21AM

Sorry havent recieved this email yet

Andrew Hodge · May 4, 2011 10:24AM

have recieved the email now

priyasinha · May 4, 2011 10:38AM

Thanks for confirming Andrew.

Regards,
Priya

Moving base monitor service

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