Previous V4 versions

Answers

• Russell D Redgate › Posts: 1,324 Diamond 5

  September 26, 2017 3:08PM

  You can get the previous version from here: ftp://support.red-gate.com/patches/SchemaCompareforOracle/21Sep2017/.
  
  What crash are you experiencing?

  Have you visited our Help Centre?

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• kwgillett Posts: 10 Bronze 1

  September 26, 2017 5:16PM

  same old "Object reference not set to an instance of an object" - been getting that for a couple years off and on

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• kwgillett Posts: 10 Bronze 1

  September 27, 2017 2:14AM

  I assume submitting from the app when it crashes doesn't get to support?

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• Eddie D Redgate › Posts: 1,802 Rose Gold 5

  September 27, 2017 7:07AM edited October 11, 2017 9:27AM

  Hi, thank you for your forum post.
  
  Submitting the error report direct from the application, the error report submitted updates the Bug Tracking system directly. The Product Support Team are most likely unaware that a user / customer has submitted a report unless they are informed about it and deliberately search for it.
  
  Would you please enable the verbose logging as per this help article:
  https://documentation.red-gate.com/display/SCO4/Logging+and+log+files
  
  Repeat the steps that generate the "Object reference not set to an instance of an object". When the error occurs, locate the current log file and attach a copy to an email message.
  Send the email to support@red-gate.com.
  
  Many Thanks
  Eddie

  Eddie Davis
  Senior Product Support Engineer
  Redgate Software Ltd
  Email: support@red-gate.com

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