Deactivation tool

joseph

Am trying to deactivate a serial on a previous development machine that was re-installed.

I have downloaded the deactivation tool, but it is not showing any serials to deactivate.

How do I go about it?

Brian Donahue

Hi Joseph,

The deactivation tool picks up Red Gate licenses that it finds on the computer, so after you have formatted it, it's too late. I will PM you a link to a utility that you can use to deactivate if you know the serial number, product name, and version of the software that you had previously installed. Hopefully that does the trick for you.

joseph

Thanks

joseph

I have run the tool, It prints out usage one line, the next it prints the host name and some GUID.

When I enter the serial in activation it still fails

Brian Donahue

You have to open a command prompt and run it with the arguments as I explained in my private message.

caraworks

I am in the same boat as Joseph. We need to deactivate a license from an old machine that doesn't exist anymore. Can you help?

weeniearms

Hi, I'm sort of in a similar situation, because it's impossible to deactivate a license from my computer using the deactivation tool. The difference is that my hdd has not been formatted and the licenses are still on the computer but whenever I try to deactivate I get the following error:
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SimonB

Hello,

We have similar problem. We own 5 user licences of .NET developer bundle. One license was used by a developer that no longer works with us.

We would like to reclaim the license that was used on his computer and give it do another developer. That machine was already formatted.

Can you please help us to reclaim that license?

ismehdi

Brian Donahue wrote:

Hi Joseph,

The deactivation tool picks up Red Gate licenses that it finds on the computer, so after you have formatted it, it's too late. I will PM you a link to a utility that you can use to deactivate if you know the serial number, product name, and version of the software that you had previously installed. Hopefully that does the trick for you.

Please Can you send me the utility. I have the same issue on a couple of machines which have already been formatted and I need to deactivate the software.

hernon

Could please PM the utility as well? We have rebuilt a few machines that were previously activated.

thepele

having the same problem here. Please send me the utility as well. Thanks!

Daniel.Mooney

Hello, You can download our deactivation tool from the following link:
http://documentation.red-gate.com/displ ... activating

If you are unable to deactivate please contact support@red-gate.com

thepele

Unfortunately that tool doesn't work if the computer has been reformatted. Above Brian Donahue talks about a utility that can be used if the computer has been formatted, but I can't find it anywhere. Any idea about this utility?

mturchin

@Brian Donahue - would you be able to PM the tool that you are talking about as well? I have reformated the disk, so I cannot use the regular deactivation tool.

semifuffa

I also need to deactivate the license on a pc that has been formatted - i have version number serial etc...
could you help me?