Backup Agent Service Stops unexpectedly

AnnatarAnnatar Posts: 2
edited October 6, 2009 1:42PM in SQL Backup Previous Versions
Hi maybe you can help me here I'm stumped.
I have tried installing the server components for SQL backup Pro 6 onto my Windows Server 2008 x64 Enterprise instance using an account with admin credentials via the GUI with no luck.
I can however install the backup agent directly onto the machine using the SQBServerSetup.exe file. Activation of the license works ok.
Now when I run a backup or a restore the service bombs unexpectedly.
I reviewed the event log and got the following
Faulting application name: SQBCoreService.exe, version: 6.2.0.134, time stamp: 0x2a425e19
Faulting module name: snmpapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5bdb1f
Exception code: 0xc0000005
Fault offset: 0x74bc7cd6
Faulting process id: 0x15f4
Faulting application start time: 0x01ca45b77ee757c9
Faulting application path: C:\Program Files (x86)\Red Gate\SQL Backup 6\(LOCAL)\SQBCoreService.exe
Faulting module path: snmpapi.dll
Report Id: d6f5b44a-b1aa-11de-b8d9-0022198f8405

SQLVDI: Loc=TriggerAbort. Desc=invoked. ErrorCode=(0). Process=1688. Thread=3400. Server. Instance=MSSQLSERVER. VD=Global\SQLBACKUP_A6EF1284-B3BC-40A7-9ED0-99C89A853096_SQLVDIMemoryName_0.

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: SQBCoreService.exe
P2: 6.2.0.134
P3: 2a425e19
P4: snmpapi.dll_unloaded
P5: 0.0.0.0
P6: 4a5bdb1f
P7: 74bc7cd6
P8: c0000005
P9: 00000008
P10:

Attached files:
C:\Users\sql.agent\AppData\Local\Temp\WERB359.tmp.appcompat.txt
C:\Users\sql.agent\AppData\Local\Temp\WERB36A.tmp.WERInternalMetadata.xml
C:\Users\sql.agent\AppData\Local\Temp\WERB4F2.tmp.WERDataCollectionFailure.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SQBCoreService.e_da9977343a7cea2640d716ad5640921ebe36fe59_cab_0945b4fe

Analysis symbol:
Rechecking for solution: 0
Report Id: d6f5b44a-b1aa-11de-b8d9-0022198f8405
Report Status: 4

What am I missing here?

Comments

  • Brian DonahueBrian Donahue Posts: 6,590 New member
    I believe you are already working with Eddie on this issue (support incident number F0027316), however, if anyone in user-land has seen this error before, feel free to chime in!
  • Brian DonahueBrian Donahue Posts: 6,590 New member
    I just had a quick look at SQBCoreService.exe using Microsoft Dependency Walker, and I don't see a reference to snmpapi.dll.

    Is it possible that some SNMP monitoring software is crashing the SQL Backup Agent? If you have any SNMP agents on the server, can you try disabling them?
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