Installer Fail on Windows 7 x64 (Ultimate, RTM)

Bernard Sheppard

The installer fails with a cannot access "C:\Program Files\Red Gate\SQL Doc 2" error. The installer does install into C:\Program Files (x86)\Red Gate\SQL Doc 2.

At the point of failure, an emtpy "Red Gate" directory has been created in "C:\Program Files".

Creating an empty "SQL Doc 2" directory under "C:\Program Files\Red Gate\" allows the installer to succeed.

Running the SQLToolbelt.exe installer 1.5.0.5

Matthew Flatt

Hi Bernard,

Can I double check that this was a fresh install and not an upgrade? I am guessing it was a fresh install as it's Windows 7. I have performed a few test installs on Windows 7 and although it does specify Program Files as the installation folder it does actually install into Program Files (x86) successfully. What user was the Toolbelt installer being run as? A user in the Administrator group or the actual Administrator?

Thanks,

Bernard Sheppard

I tried upgrading (The PC was upgraded from Vista to Win7).

I then uninstalled all of the Red Gate programs, and kicked off a new install.

Toolbelt was run as a user in the Administrator group, by right clicking, and choosing run as Administrator.