How is Frustration determined?

gotdabluesgotdablues Posts: 13
edited May 4, 2005 6:50AM in ANTS Load
How is frustration determined? What recommendations are there to reduce the frustration coefficient?




  • Brian DonahueBrian Donahue Posts: 6,590 New member
    Hi Steve,

    The frustration coefficient was born of our own patented research here at Red Gate. It's based on some statictics we'd collected from a survey site that would insert random delays. The website would then report to us if users had felt the experience was 'frustrating' on a scale of 1 to 10 and also reported how many users simply abandoned the survey because they couldn't be bothered to wait.

    You hear lots of opinions about how good website performance should be. Some will say that after four seconds, the user will go away, etc, but given the lack of hard evidence to support this is the reason why we did our own research.

    For more information about what it all means, you may want to have a look at the article that we'd written about it at: ... rformance/

    Note that this website is independent, but is sponsored by Red Gate, and occaisionally we post articles to it such as this one.
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