Software renewed but not reflected on client

Deb

Hello, 

We renewed our license but my instance indicates the product is out of data and not support. I have removed and reinstalled and I can see that my license does not expire until 2027. What steps are needed update my client license?

Deb

We did recently change from one year to three year - cancelled old purchase and submitted new one.

Victoria W

Hi Deb

Please can you follow the steps in this article to refresh your license:

Support & upgrades have expired for your product error