Can not open SQL Backup GUI after installing

hbucknerhbuckner Posts: 69 Bronze 3
edited September 19, 2024 6:16PM in SQL Backup
I just installed SQL backup to test it and the application will not open. I installed it on Windows 11 and Server 2019 and both have the same error. 

Update**

I just tried installing this on a windows Server 2019 with SQL Server installed and it did open. SQL Server was not listed as a pre requisite so I am not sure what my client workstations may be missing to run the GUI. It has the .net that was listed.   
**


Errors from the error log. 
Faulting application name: RedGate.SQLBackup.UI.exe, version: 10.1.28.2479, time stamp: 0xeffbd369
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4111, time stamp: 0xb2651143
Exception code: 0xe0434352
Fault offset: 0x0014a892
Faulting process id: 0x0x6648
Faulting application start time: 0x0x1DB0AB056247212
Faulting application path: C:\Program Files (x86)\Red Gate\SQL Backup 10\RedGate.SQLBackup.UI.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d24ee8f4-ad87-4658-910c-8f39729fddea
Faulting package full name: 
Faulting package-relative application ID: 


Application: RedGate.SQLBackup.UI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
   at System.SpanHelpers.IndexOf(Char ByRef, Char, Int32)
   at System.MemoryExtensions.IndexOf[[System.Char, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ReadOnlySpan`1<Char>, Char)
   at System.Resources.Extensions.TypeNameComparer.Equals(System.String, System.String)
   at System.Resources.Extensions.DeserializingResourceReader.ValidateReaderType(System.String)
   at System.Resources.Extensions.DeserializingResourceReader._ReadResources()
   at System.Resources.Extensions.DeserializingResourceReader.ReadResources()
   at System.Resources.Extensions.DeserializingResourceReader..ctor(System.IO.Stream)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeConstructorInfo.Invoke(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
   at System.RuntimeType.CreateInstanceImpl(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[], System.Threading.StackCrawlMark ByRef)
   at System.Activator.CreateInstance(System.Type, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[])
   at System.Activator.CreateInstance(System.Type, System.Object[])
   at System.Resources.ManifestBasedResourceGroveler.CreateResourceSet(System.IO.Stream, System.Reflection.Assembly)
   at System.Resources.ManifestBasedResourceGroveler.GrovelForResourceSet(System.Globalization.CultureInfo, System.Collections.Generic.Dictionary`2<System.String,System.Resources.ResourceSet>, Boolean, Boolean, System.Threading.StackCrawlMark ByRef)
   at System.Resources.ResourceManager.InternalGetResourceSet(System.Globalization.CultureInfo, Boolean, Boolean, System.Threading.StackCrawlMark ByRef)
   at System.Resources.ResourceManager.InternalGetResourceSet(System.Globalization.CultureInfo, Boolean, Boolean)
   at System.Resources.ResourceManager.GetObject(System.String, System.Globalization.CultureInfo, Boolean)
   at System.Resources.ResourceManager.GetObject(System.String, System.Globalization.CultureInfo)
   at RedGate.SQLBackup.UI.Properties.Resources.get_Splash_1___Timeline_Color_Code()
   at RedGate.SQLBackup.UI.SplashForm.InitializeComponent()
   at RedGate.SQLBackup.UI.SplashForm..ctor()
   at RedGate.SQLBackup.UI.Program.ShowSplash()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Tagged:

Answers

  • Hello Harold,

    Thanks for your inquiry and sorry to hear about your issue with Redgate SQL Backup.

    Normally, you should be able to install the SQL Backup GUI on any supported Windows system. It's only the SQL Backup Server Components that need to be installed on an instance that has SQL Server.

    Do you have the same issue if you try uninstalling and re-installing the SQL Backup GUI as an admin using the installer available below?

    https://download.red-gate.com/checkforupdates/SQLBackup/SQLBackup_10.1.28.2479.exe

     

    Thanks!

    Sean Quigley | Product Support Engineer | Redgate Software

    Have you visited our Help Center?





  • fakhru01fakhru01 Posts: 1 New member

    hbuckner said:

    I just installed SQL backup to test it and the application will not open. I installed it on Windows 11 and Server 2019 and both have the same error. 

    Update**

    I just tried installing this on a windows Server 2019 with SQL Server installed and it did open. SQL Server was not listed as a pre requisite so I am not sure what my client workstations may be missing to run the GUI. It has the .net that was listed.   
    **


    Errors from the error log. 
    Faulting application name: RedGate.SQLBackup.UI.exe, version: 10.1.28.2479, time stamp: 0xeffbd369
    Faulting module name: KERNELBASE.dll, version: 10.0.22621.4111, time stamp: 0xb2651143
    Exception code: 0xe0434352
    Fault offset: 0x0014a892
    Faulting process id: 0x0x6648
    Faulting application start time: 0x0x1DB0AB056247212
    Faulting application path: C:\Program Files (x86)\Red Gate\SQL Backup 10\RedGate.SQLBackup.UI.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: d24ee8f4-ad87-4658-910c-8f39729fddea
    Faulting package full name: 
    Faulting package-relative application ID: 


    Application: RedGate.SQLBackup.UI.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileLoadException
       at System.SpanHelpers.IndexOf(Char ByRef, Char, Int32)
       at System.MemoryExtensions.IndexOf[[System.Char, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ReadOnlySpan`1<Char>, Char)
       at System.Resources.Extensions.TypeNameComparer.Equals(System.String, System.String)
       at System.Resources.Extensions.DeserializingResourceReader.ValidateReaderType(System.String)
       at System.Resources.Extensions.DeserializingResourceReader._ReadResources()
       at System.Resources.Extensions.DeserializingResourceReader.ReadResources()
       at System.Resources.Extensions.DeserializingResourceReader..ctor(System.IO.Stream)

    Exception Info: System.Reflection.TargetInvocationException
       at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
       at System.Reflection.RuntimeConstructorInfo.Invoke(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
       at System.RuntimeType.CreateInstanceImpl(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[], System.Threading.StackCrawlMark ByRef)
       at System.Activator.CreateInstance(System.Type, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[])
       at System.Activator.CreateInstance(System.Type, System.Object[])
       at System.Resources.ManifestBasedResourceGroveler.CreateResourceSet(System.IO.Stream, System.Reflection.Assembly)
       at System.Resources.ManifestBasedResourceGroveler.GrovelForResourceSet(System.Globalization.CultureInfo, System.Collections.Generic.Dictionary`2<System.String,System.Resources.ResourceSet>, Boolean, Boolean, System.Threading.StackCrawlMark ByRef)
       at System.Resources.ResourceManager.InternalGetResourceSet(System.Globalization.CultureInfo, Boolean, Boolean, System.Threading.StackCrawlMark ByRef)
       at vn pro
     System.Resources.ResourceManager.InternalGetResourceSet(System.Globalization.CultureInfo, Boolean, Boolean)
       at System.Resources.ResourceManager.GetObject(System.String, System.Globalization.CultureInfo, Boolean)
       at System.Resources.ResourceManager.GetObject(System.String, System.Globalization.CultureInfo)
       at RedGate.SQLBackup.UI.Properties.Resources.get_Splash_1___Timeline_Color_Code()
       at RedGate.SQLBackup.UI.SplashForm.InitializeComponent()
       at RedGate.SQLBackup.UI.SplashForm..ctor()
       at RedGate.SQLBackup.UI.Program.ShowSplash()
       at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       at System.Threading.ThreadHelper.ThreadStart()

    It looks like the issue might be related to missing dependencies or incorrect environment setup on the client workstations. Based on the error logs, the problem could be tied to the .NET Framework or other prerequisites not being correctly installed. Here are a few steps you can try:

    1. Verify .NET Framework Version: Ensure the client workstations have the correct version of the .NET Framework (v4.0.30319 or higher). You might want to reinstall or repair it.

    2. Install SQL Server Components: Although SQL Server wasn't listed as a prerequisite, some SQL-related components may be needed for the application to run. You can try installing SQL Server Management Studio (SSMS) or any SQL Server tools.

    3. Check Permissions: Ensure that the application has sufficient permissions to access the necessary system files (e.g., KERNELBASE.dll). Running the application as an administrator may help.

    4. Compatibility Mode: Try running the application in compatibility mode for older versions of Windows.

    5. Update Windows: Ensure that Windows 11 and Server 2019 are fully updated, as missing updates can sometimes cause issues with certain DLLs or system files.

    If the issue persists, checking with RedGate support might provide more specific guidance on missing dependencies.

  • hbucknerhbuckner Posts: 69 Bronze 3
    Support provided fix for a file (RedGate.SQLBackup.UI.exe.config) that needed updated. It is now working.
  • Glad to hear it's working much better Harold!
    Future releases of Redgate SQL Backup should have this fix integrated by default.
    Have a great week!

    Sean Quigley | Product Support Engineer | Redgate Software

    Have you visited our Help Center?





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