Alert plain text emails

Sean_Lively

In typical Atlassian fashion, OpsGenie has been rolled into Jira Service Manager, and they've decided to not support HTML in the Description field: https://jira.atlassian.com/browse/JSDCLOUD-14402

Can we get a plain text email option for alerts?

cperez

Hey Sean,

Thanks for reaching out to Redgate with this information and sorry to hear that you are having some problems with email alerts in Redgate Monitor. I was able to locate a User Voice entry (User Voice is a forum we provide to customers to raise enhancement requests with our products) for this exact request in Redgate Monitor to be implemented. I am including the link below so you can also vote on this topic to be implemented.

https://sqlmonitor.uservoice.com/forums/91743-suggestions?query=plain text

That being said, in the meantime you may have to use a different solution for your alerting if emails are no longer an option. I am including our documentation on the different methods we currently support for alerting below which includes:

• email
• Slack Notifications
• SNMP Traps
• Webhooks
• Scripts

You may be able to use the scripting option to trigger a plain text email be sent out when an alert is triggered, but this would not be something Redgate Support could assist you in writing.

https://documentation.red-gate.com/monitor/setting-up-script-notifications-239668102.html

Sean_Lively

Chris at Atlassian pointed me in the right direction- https://community.atlassian.com/t5/Opsgenie-articles/How-to-Extract-Custom-Fields-and-Data-into-an-Alert/ba-p/2133902

Turns out a plain text version of the alert is sent in the email, you have to switch the Description to {{message}}