'Estate/SQL Server Versions' not loading

stealsteal Posts: 5 New member
in Redgate Monitor
Trying to load the 'SQL Server Versions' page is throwing 

Unfortunately something went wrong.

Please try refreshing the page.

Everything else seems to working as expected, ideas on troubleshooting?
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Answers

  • Tom_CTom_C Posts: 82 Bronze 4
    edited September 11, 2024 5:11AM
    Hi @steal,
    Sorry you've seen this issue with Redgate Monitor, there's a number of possible causes. Will reach out to you through an internal support ticket to request a copy of your log files which will hopefully allow us to diagnose this.

    Once we've found the cause in your case will look to update this thread with the underlying issue for others who may come across this.
    Kind regards

    Tom Claringbold | Redgate Software
    Have you visited our Help Center?
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  • ejadwinejadwin Posts: 3 New member
    Has the been any discovery with this issue?  Started seeing this exact issue in our environment this week; was working fine last week.  

    Version = 14.0.21.19029

    Thanks!
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  • Tom_CTom_C Posts: 82 Bronze 4
    Hi @ejadwin,

    Yet to have had a response from reaching out with an internal ticket requesting log files. Will create a separate support ticket for you and send a request for log files so we can have a look at what's happening here for you.
    Kind regards

    Tom Claringbold | Redgate Software
    Have you visited our Help Center?
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