Why is my 'successfully created' image not showing on the dashboard?

srsdba

Hello,
I recently created a new image which, according to the log and dashboard, completed successfully:

2024-05-27 03:51:18.682 +01:00 [Information] CreateImageRequestEvent (image name: "xxxxxxxx_190524") Operation 167 succeeded with a duration of : 2.16:05:00.1846483

However it is not showing in the list of images in the dashboard nor am I able to create any clones from the image. There are no log events suggesting it has been subsequently removed, and the vhd file is still in the image source location. I have restarted the clone service on the image server but it still won't show on the dashboard.
Any help in making it appear would be greatly appreciated.
Many thanks,
Simon

Eddie D

Hi, thank you for your forum post.

How many images have been created?  The reason why I ask the question, I have seen previously on busy SQL Clone systems with large number of SQL Clone Agents deployed and a large number of images created, the SQL Clone UI / dashboard newer images fail to display as the maximum number of images that ca be displayed as been reached. 

Many Thanks
Eddie

srsdba

Hi Eddie,
There are currently only 3 images live on the system, this would have been the 4th. In total I reckon we have only created a maximum of 20 images, most of which have subsequently been removed having outlived their purpose.
Thanks,
Simon

Eddie D

Hi Simon,
I believe that you or a colleague also submitted a Support Ticket to us at Redgate.

The problem was due to a loss of connection between the Clone Server and the Clone Agent that actually generates the Clone image.

The entry in the dbo.Images table in the SQLClone_Config database was changed, so that the DeletedOn value was removed and set back to be a null value.

Many Thanks
Eddie