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I'm getting error 0xc0000005 when attempting to update or install SQL Prompt (or any Redgate tool)

es_cces_cc Posts: 2 New member
Relevant logs from event viewer:

I've made sure to disable antivirus including real time scanning. I've also made sure .NET Framework is up to date (4.8).
Any other suggestions? 

I initially just wanted to update sql prompt but got this error, which led to trying to uninstall and reinstall, now i'm without sql prompt at all.

<div>Fault bucket 1865389250021600024, type 1</div><div>Event Name: APPCRASH</div><div>Response: Not available</div><div>Cab Id: 0</div><div><br></div><div>Problem signature:</div><div>P1: RedGate.Installer.UI.App.exe</div><div>P2: 3.4.0.2910</div><div>P3: 653f8cd0</div><div>P4: SHCORE.dll</div><div>P5: 10.0.19041.1645</div><div>P6: 53a01196</div><div>P7: c0000005</div><div>P8: 00033523</div><div>P9:&nbsp;</div><div>P10:&nbsp;</div><div><br></div><div>Attached files:</div><div>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER402C.tmp.dmp</div><div>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41B4.tmp.WERInternalMetadata.xml</div><div>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41C4.tmp.xml</div><div>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41C4.tmp.csv</div><div>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41E4.tmp.txt</div><div><br></div><div>These files may be available here:</div><div>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RedGate.Installe_f971bc9172553813faedeef3be5c32885ede3_f128ce55_885c51ed-b8a8-4edf-b42f-c5585c3aa80e</div><div><br></div><div>Analysis symbol:&nbsp;</div><div>Rechecking for solution: 0</div><div>Report Id: 4bcb30df-ca71-4558-9d40-e85cc6b01ae8</div><div>Report Status: 268435456</div><div>Hashed bucket: 7b33c63ac4fed36e69e331a3bf5eab18</div><div>Cab Guid: 0</div>

<div>Faulting application name: RedGate.Installer.UI.App.exe, version: 3.4.0.2910, time stamp: 0x653f8cd0</div><div>Faulting module name: SHCORE.dll, version: 10.0.19041.1645, time stamp: 0x53a01196</div><div>Exception code: 0xc0000005</div><div>Fault offset: 0x00033523</div><div>Faulting process id: 0x5d30</div><div>Faulting application start time: 0x01da4251420aa743</div><div>Faulting application path: C:\Users\EDGAR~1.SAN\AppData\Local\Temp\{87EBEDC6-EFF7-4B34-AE01-A74F20F3CBDF}\RedGate.Installer.UI.App.exe</div><div>Faulting module path: C:\WINDOWS\System32\SHCORE.dll</div><div>Report Id: 4bcb30df-ca71-4558-9d40-e85cc6b01ae8</div><div>Faulting package full name:&nbsp;</div><div>Faulting package-relative application ID:&nbsp;</div>

<div>Application: RedGate.Installer.UI.App.exe</div><div>Framework Version: v4.0.30319</div><div>Description: The process was terminated due to an unhandled exception.</div><div>Exception Info: System.AccessViolationException</div><div>&nbsp; &nbsp;at RedGate.Installer.Adapter.PrerequisiteInstallationProvider.CommandLineToArgvW(System.String, Int32 ByRef)</div><div>&nbsp; &nbsp;at RedGate.Installer.Adapter.PrerequisiteInstallationProvider.ParseMsiParameters(System.String)</div><div>&nbsp; &nbsp;at RedGate.Installer.Adapter.PrerequisiteInstallationProvider.Install(System.Action`1<RedGate.Installer.Model.Interfaces.Actions.UpdateProgressEventArgs>, RedGate.Installer.Model.Interfaces.IInstallOptions)</div><div>&nbsp; &nbsp;at RedGate.Installer.Adapter.PrerequisiteInstallationProvider.RedGate.Installer.Model.Interfaces.IInstallationProvider.Install(System.Action`1<RedGate.Installer.Model.Interfaces.Actions.UpdateProgressEventArgs>, RedGate.Installer.Model.Interfaces.IInstallOptions)</div><div>&nbsp; &nbsp;at RedGate.Installer.Model.Actions.InstallAction.Start()</div><div>&nbsp; &nbsp;at RedGate.Installer.Model.Interfaces.Actions.InstallerActionBase.<Invoke>b__13_0()</div><div>&nbsp; &nbsp;at RedGate.Installer.ThreadHelper.ThreadCreator+<>c__DisplayClass0_0.<Create>b__0()</div><div>&nbsp; &nbsp;at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)</div><div>&nbsp; &nbsp;at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)</div><div>&nbsp; &nbsp;at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)</div><div>&nbsp; &nbsp;at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)</div><div>&nbsp; &nbsp;at System.Threading.ThreadHelper.ThreadStart()</div>


Answers

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    es_cces_cc Posts: 2 New member
    edited January 8, 2024 4:57PM
    I attempted to paste the logs as code blocks... but it doesnt seem like this forum supports blocks of code? only single lines? And it added a bunch of html formatting to the pasted text.
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