SQL Doc will not start up

John_Hosier

I am running the Tool Belt on a Windows 10 pc with 32 GB RAM. When I try to start up SQL Doc, nothing happens. I have uninstalled and reinstalled the application. It works fine for a bit and then will not load either from within SSMS or from the Windows menu system. 

The SQL Doc version is 5.2.13.3844.
The SSMS version is 19.2

chrisqtran

Hi John,

Thank you for reaching out. Can you try updating to the latest version and see if the issue persists?
https://download.red-gate.com/checkforupdates/SQLDoc/SQLDoc_5.2.14.3902.exe

John_Hosier

I installed the new version of SQLDoc. The behavior did not change. It worked the first time I used it. When I closed it and tried to open it again the next day, I got a flash of spinning icon indicating it was starting to load and then nothing. I tried it from within SSMS and outside SSMS. Same result both times.

When I repaired the file through the Redgate Uninstaller, it worked again. I have tried to reproduce the error, but cannot do it consistently. I will update this thread if I figure out what the steps are to reproduce the error.

chrisqtran

Hi John,

I wasn't able to get the same behavior on my machine, using the SQL Doc and SSMS versions. Since the repair, has the issue occurred again?

John_Hosier

Just got back from some time off, so I will keep an eye out for the issue and report if it happens again. Thanks for responding.

gregorioandador

I'm having this same issue. I got it to work after a repair install, but just upgraded to latest version and issue is back. Get an hour glass after a starting the program from the menu but then it goes away and SQL Doc is not running in the task manager. Any other suggestions to fix this?

gregorioandador

I uninstalled and reinstalled the SQL Doc and now it's starting up. Will let you know if this is a problem again in the future.