With newest Verson 10.13.15 Redgate.Client does not start on installation

TinuS

Entries in eventlog:

Application: RedGate.Client.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF8F2486FF5 (00007FF8F2430000) with exit code 80131506.

Faulting application name: RedGate.Client.Service.exe, version: 11.1.4.3390, time stamp: 0x64c3adeb

Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478

Exception code: 0xc0000005

Fault offset: 0x0000000000056ff5

Faulting process id: 0x0x3010

Faulting application start time: 0x0x1D9F74AB581A83C

Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

Report Id: 2305f863-6cb5-4599-94bd-8f5b84971de9

Faulting package full name: 

Faulting package-relative application ID: 

Running on :
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz   3.60 GHz

Installed RAM 32.0 GB (31.8 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 11 Enterprise

Version 22H2

Installed on ‎22.‎09.‎2022

OS build 22621.2283

Experience Windows Feature Experience Pack 1000.22662.1000.0

With the previous version of Sql-Prompt no problems with the service!

TinuS

Cause and solution found! It's the Adaptive Threat Protection of the antivirus scanner (Trellix (McAfee)). You must disable the Adaptive Threat Protection, then the RedGite.Client-Service can be startet and the Installation completes with success. After the Installation, the Adaptive Threat Protection can be enabled again. After restart of the PC, the RedGate.Client-Service is running, also started before activation  of the Adaptive Threat Protection of the antivirus software. The RedGate.Client-Service will not start, if Adaptive Threat Protection is active on starting the RedGate.Client-Service.

Victoria W

Hi @TinuS

Please can you to try updating your version of the .Net Framework? 
 
https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48
 
Then run the installer again:
https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.13.15.3135.exe 

TinuS

.Net-Framework 4.8 is installed. See attaced Image. 
Installation: Same error! 
A colleague also did the installation. Same error message!

Victoria W

Hi @TinuS

Please can you follow the steps in this article and see if this fixes the issue:

Redgate Client Service fails to start

TinuS

I can start and stop services. 'netsh http show iplisten' shows an empty list.'C:\Program Files (x86)\Common Files\Red Gate\Shared Client' does not exists on my computer. I tried the installation again. No success.

Victoria W

Hi @TinuS

Please can you provide the client logs.

To open the folder where the log files are stored, click Locate Log Files. By default, log files are located in: C:\ProgramData\Red Gate\Shared Client\Log

TinuS

Here the Logs

Victoria W

Hi @TinuS

The logs all look fine.

Please can you try uninstalling SQL Prompt using the Microsoft uninstaller:
https://www.tenforums.com/tutorials/86975-program-install-uninstall-troubleshooter-windows.html 

This tool is good for removing rogue registry keys that can interfere with your installation.
 
And then reinstall SQL Prompt:
https://download.red-gate.com/checkforupdates/SQLPrompt/SQLPrompt_10.13.15.3135.exe 

TinuS

There is nothing to uninstall! Reinstall does not work. Until now, we are three developers here with this problem!

Victoria W

Please can you install the latest Redgate Client Service:

TinuS

How do I install the service? In the zip-File are only DLL-Files (no exe or setup).

IfromZG

Hi @TinuS

You have to disable your antivirus and then try to install sql prompt.

TinuS

No success after disable of antivirus. Same error!

Victoria W

Hi @TinuS

That's great, glad you spotted that!