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SQL Prompt 10.13 - Failure Code 1603

zfemmerzfemmer Posts: 2 New member
I am trying to install SQL Prompt 10.13. I get the following error:

MSI returned failure code 1603: Fatal error during installation. I found this, but it doesn't seem to help:
https://productsupport.red-gate.com/hc/en-us/articles/360019619137-MSI-returned-failure-code-1603-Fatal-error-during-installation?auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNjEwODEsInVzZXJfaWQiOm51bGwsInRpY2tldF9pZCI6Mjk3NjY4LCJkZWZsZWN0aW9uX2lkIjoxMzIwMjI5ODY0MzQ4NSwiYXJ0aWNsZXMiOlszNjAwMTk2MTkxMzcsMzYwMDE5MzY2NTU3LDM2MDAxODA4MjU3OF0sInRva2VuIjpudWxsLCJleHAiOjE2OTU4NDk3Nzl9.emFy4qAK0ZZgAHgkE4eD9MrkaCgWWwMwlreikbVwaRA

I have also tried uninstalling the current version that i have, but I can't seem to get it to uninstall either.
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