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SQL Prompt 10.13 - Failure Code 1603

zfemmerzfemmer Posts: 2 New member
I am trying to install SQL Prompt 10.13. I get the following error:

MSI returned failure code 1603: Fatal error during installation. I found this, but it doesn't seem to help:
https://productsupport.red-gate.com/hc/en-us/articles/360019619137-MSI-returned-failure-code-1603-Fatal-error-during-installation?auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNjEwODEsInVzZXJfaWQiOm51bGwsInRpY2tldF9pZCI6Mjk3NjY4LCJkZWZsZWN0aW9uX2lkIjoxMzIwMjI5ODY0MzQ4NSwiYXJ0aWNsZXMiOlszNjAwMTk2MTkxMzcsMzYwMDE5MzY2NTU3LDM2MDAxODA4MjU3OF0sInRva2VuIjpudWxsLCJleHAiOjE2OTU4NDk3Nzl9.emFy4qAK0ZZgAHgkE4eD9MrkaCgWWwMwlreikbVwaRA

I have also tried uninstalling the current version that i have, but I can't seem to get it to uninstall either.
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    TinuTinu Posts: 5 Bronze 1
    I have the same Problem! Service could not be startet
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    TinuTinu Posts: 5 Bronze 1
    In the event-log I found this:

    Application: RedGate.Client.Service.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF995DC6FF5 (00007FF995D70000) with exit code 80131506.

    Faulting application name: RedGate.Client.Service.exe, version: 11.1.4.3390, time stamp: 0x64c3adeb
    Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478
    Exception code: 0xc0000005
    Fault offset: 0x0000000000056ff5
    Faulting process id: 0x0x2828
    Faulting application start time: 0x0x1D9F6E23AA64C9A
    Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe
    Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    Report Id: 6cec9a51-4b58-44fd-b3b5-fc421dd9da1c
    Faulting package full name: 
    Faulting package-relative application ID: 
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    MrJonezMrJonez Posts: 11 Bronze 1
    This happened to me aswell. Upgrading with "SQLPrompt_10.14.11.7894.exe".
    Sql Prompt worked before the upgrade.

    Application: RedGate.Client.Service.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF978988551 (00007FF978970000) with exit code 80131506.

    Faulting application name: RedGate.Client.Service.exe, version: 11.1.5.3399, time stamp: 0x6596d4f3
    Faulting module name: clr.dll, version: 4.8.4645.0, time stamp: 0x648f6f63
    Exception code: 0xc0000005
    Fault offset: 0x0000000000018551
    Faulting process id: 0x6724
    Faulting application start time: 0x01da84e120a1d614
    Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe
    Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    Report Id: 9f065d7e-e83d-4e8f-bbb2-13a5f4b7d527
    Faulting package full name: 
    Faulting package-relative application ID: 
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    Hi @MrJonez

    Please can you try the following:
    1. Consult IT: The most straightforward solution would be to ask your IT department to temporarily disable any security software, such as Trellix/McAfee, that might be preventing the service from starting correctly. Security software often blocks unrecognized services as a precaution.
    2. Run as Administrator: Ensure you execute the installer with administrative rights by selecting "Run as administrator.
    3. Request that your IT department add the application to your AllowList. This ensures that future installations or updates are not hindered by security software.
    Licensing & update URLs to add to your AllowList in firewall
    Kind regards

    Victoria Wiseman | Redgate Software
    Have you visited our Help Center?
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    MrJonezMrJonez Posts: 11 Bronze 1
    Hi
    Victoria W said:
    1. Consult IT: The most straightforward solution would be to ask your IT department to temporarily disable any security software, such as Trellix/McAfee, that might be preventing the service from starting correctly. Security software often blocks unrecognized services as a precaution.
    That part solved it for me. But it seems like I have to contact IT again when I reboot my computer :(
    Is this something you can try to solve in an update?

    Best Regards John
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    Hi @MrJonez

    I'm afraid that's a drawback of the antivirus software and not something we can fix in SQL Prompt.
    Kind regards

    Victoria Wiseman | Redgate Software
    Have you visited our Help Center?
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