SQL Prompt 10.13 - Failure Code 1603

zfemmer

I am trying to install SQL Prompt 10.13. I get the following error:

MSI returned failure code 1603: Fatal error during installation. I found this, but it doesn't seem to help:
https://productsupport.red-gate.com/hc/en-us/articles/360019619137-MSI-returned-failure-code-1603-Fatal-error-during-installation?auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNjEwODEsInVzZXJfaWQiOm51bGwsInRpY2tldF9pZCI6Mjk3NjY4LCJkZWZsZWN0aW9uX2lkIjoxMzIwMjI5ODY0MzQ4NSwiYXJ0aWNsZXMiOlszNjAwMTk2MTkxMzcsMzYwMDE5MzY2NTU3LDM2MDAxODA4MjU3OF0sInRva2VuIjpudWxsLCJleHAiOjE2OTU4NDk3Nzl9.emFy4qAK0ZZgAHgkE4eD9MrkaCgWWwMwlreikbVwaRA

I have also tried uninstalling the current version that i have, but I can't seem to get it to uninstall either.

Tinu

I have the same Problem! Service could not be startet

Tinu

In the event-log I found this:

Application: RedGate.Client.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF995DC6FF5 (00007FF995D70000) with exit code 80131506.

Faulting application name: RedGate.Client.Service.exe, version: 11.1.4.3390, time stamp: 0x64c3adeb

Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478

Exception code: 0xc0000005

Fault offset: 0x0000000000056ff5

Faulting process id: 0x0x2828

Faulting application start time: 0x0x1D9F6E23AA64C9A

Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

Report Id: 6cec9a51-4b58-44fd-b3b5-fc421dd9da1c

Faulting package full name: 

Faulting package-relative application ID: 

MrJonez

This happened to me aswell. Upgrading with "SQLPrompt_10.14.11.7894.exe".
Sql Prompt worked before the upgrade.

Application: RedGate.Client.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF978988551 (00007FF978970000) with exit code 80131506.

Faulting application name: RedGate.Client.Service.exe, version: 11.1.5.3399, time stamp: 0x6596d4f3

Faulting module name: clr.dll, version: 4.8.4645.0, time stamp: 0x648f6f63

Exception code: 0xc0000005

Fault offset: 0x0000000000018551

Faulting process id: 0x6724

Faulting application start time: 0x01da84e120a1d614

Faulting application path: C:\Program Files (x86)\Common Files\Red Gate\Shared Client\RedGate.Client.Service.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

Report Id: 9f065d7e-e83d-4e8f-bbb2-13a5f4b7d527

Faulting package full name: 

Faulting package-relative application ID: 

Victoria W

Hi @MrJonez

Please can you try the following:

1. Consult IT: The most straightforward solution would be to ask your IT department to temporarily disable any security software, such as Trellix/McAfee, that might be preventing the service from starting correctly. Security software often blocks unrecognized services as a precaution.
2. Run as Administrator: Ensure you execute the installer with administrative rights by selecting "Run as administrator.
3. Request that your IT department add the application to your AllowList. This ensures that future installations or updates are not hindered by security software.

Licensing & update URLs to add to your AllowList in firewall

MrJonez

Hi
Victoria W said:

1. Consult IT: The most straightforward solution would be to ask your IT department to temporarily disable any security software, such as Trellix/McAfee, that might be preventing the service from starting correctly. Security software often blocks unrecognized services as a precaution.

That part solved it for me. But it seems like I have to contact IT again when I reboot my computer
Is this something you can try to solve in an update?

Best Regards John

Victoria W

Hi @MrJonez

I'm afraid that's a drawback of the antivirus software and not something we can fix in SQL Prompt.