Cannot create images, agent showing as Offline

rob_w

Problem: Cannot create images, agent showing as Offline in UI & PowerShell

PowerShell: 

get-sqlclonemachine -name myserver 

MachineName         : myserver

StatusDescription   : Offline

Version             : 5.3.27.4396

Environment         : 

DataMaskerInstalled : False

Windows Services: 

Clone Agent service is running. I re-started it (like you do), no change in behaviour. 

Additional Info: Azure VM created from an image using terraform. SQL Clone server and agent running locally.   

Logs: I can forward you the logs, if you can tell me where to send them ? 

Please can you help, I'd like to know how to get the agent back online?  

Thanks 

TheMaskedData

@rob_w was this connection working before or is this a new connection? I'd be thinking that port 14146 is blocked if it's new.

Otherwise, have you tried restarting both the SQL Clone Agent AND the SQL Clone Server service?

rob_w

@TheMaskedData Yes it was working before. I also re-started the SQL Clone Server service, no change. 

thanks for the help though. 

DanC

Hi @rob_w

I'm going to reach out to you via a support ticket to get deeper into this issue!