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Sql Search is not working

! am trying to us the red gate SQL search as the image is attached, but it does not work on my system, and it is always showing me that it is indexing, images attached, I also see a blue icon on my database instance, it seems my DB instance is behind a firewall

I am experiencing this issue from past two months; it takes hours every time and still not able to view the result set

SQL server version

SQL server management studio version 
SQL Server Management Studio                        15.0.18424.0
Microsoft .NET Framework                        4.0.30319.42000
Operating System                        10.0.19045


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