I'm getting an error that email notifications are not working. What are the steps to troubleshoot?

Miles

I saw this morning we are getting a message in SQL Monitor that Email notifications are failing. I checked the Notifications settings and they look correct. What are the next steps to remedy this issue?  

TheMaskedData

@Miles if I'm honest I would log a ticket with Redgate support (support@red-gate.com) with a screenshot and some logs - that'll probably be your fastest way of getting some help to resolve imho

That and double-double check the docs to make sure everything is configured: Setting up email notification - SQL Monitor 12 - Product Documentation (red-gate.com)

Also the log files might hold some more info: Viewing component information and log files - SQL Monitor 12 - Product Documentation (red-gate.com)

TheMaskedData

@Miles if I'm honest I would log a ticket with Redgate support (support@red-gate.com) with a screenshot and some logs - that'll probably be your fastest way of getting some help to resolve imho

That and double-double check the docs to make sure everything is configured: Setting up email notification - SQL Monitor 12 - Product Documentation (red-gate.com)

Also the log files might hold some more info: Viewing component information and log files - SQL Monitor 12 - Product Documentation (red-gate.com)

Kurt_M

Hi @Miles

As @TheMaskedData puts it, the best thing to do is check over the documentation he has linked, and if that fails to assist, shoot through an email with the additional log information and we can look into it further.