Your users seem to have activated the tools anonymously - labelled as Device: (xxxx-xxxx-xxxx-xxxx). This makes it hard to know exactly who is using which product, which can be a problem if you’re responsible for tracking license usage in your organization.
User account licensing makes it possible to track allocated users for most Redgate products. The recommended way to transition an anonymous user to an allocated user is:
Download and install the product update.
On first run after installation, the user is prompted to log in with their Redgate ID to activate the upgrade. If the user doesn’t have a Redgate ID they can follow the links in the client dialog to create one.
The user is only required to log in with their Redgate ID once on each computer, either through installing a product for the first time, or updating an existing product as described above. As other products are upgraded or installed on that computer, they'll be activated using the same Redgate ID.
Or are they showing as not logged in because they don't have internet access and have had to activate manually?
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