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SQL Prompt intellisense not working for one server

I have SSMS and SQL Prompt installed locally.  I connect to several different customers via various VPNs.  I have one customer where intellisense is not working on any of their servers.  It works fine for all my other customers.  I have a colleague in the same situation with this same customer.  Works fine every but not at this customer.  So it must be a server configuration, permissions, or vpn issue.  Any suggestions on how to troubleshoot this?  What permissions do I need to look for?  Thanks in advance.
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