Cannot connect COMException

PatrickW2 · January 6, 2021 10:56AM

We recently upgraded from 10. to 11.0.11.4326 and are suddenly being hit by these errors?

6 Jan 2021 10:50	Ping	Ping	Cannot connect	PingFailedException	Ping failed
6 Jan 2021 10:50	WMI	OpenNamespace: root\cimv2	Cannot connect	COMException	The requested object does not exist. (0x80010114)
6 Jan 2021 10:50	WMI	OpenNamespace: Root	Cannot connect	COMException	The requested object does not exist. (0x80010114)
6 Jan 2021 10:48	General	VMwareProcessor	Cannot connect	COMException	The requested object does not exist. (0x80010114)
6 Jan 2021 10:47	General	Memory	Cannot connect	COMException	The requested object does not exist. (0x80010114)

Any ideas how to fix please?

Alex B · January 14, 2021 9:38AM

Hi @PatrickW2

I see that you also raise a support ticket and indicated that the connection started working again on its own. I think this error may be related to WMI running out of memory - see https://social.technet.microsoft.com/Forums/en-US/42b38236-a18a-4fc1-9e36-c6ec4c97bff7/the-requested-object-does-not-exist-exception-from-hresult-0x80010114?forum=winserverClustering for example, where the solution was to increase the memory quota for WMI.

Depending on what OS this is in relation to, you may want to see if there are any updates for it related to WMI memory leaks as well.

Kind regards,
Alex

Answers