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Does SQL monitor run on Win2019 - keep getting "Unable to connect to base monitor"

HarveyCHarveyC Posts: 3 Bronze 2
edited June 18, 2020 9:23AM in Redgate Monitor
Web page does show connected to base monitor but then it also says it can't connect, I can see there's a connection to the repository DB asnd it has indicated on one occasion that it was updating the schema. Could this be OS related - ASP .net 4.7 or something else. Monitor service and IIS site installed on Win 2019, repository DB on SQL Server 2016 host.
Do I have to go back to Win 2016 for the monitor install???


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    HarveyCHarveyC Posts: 3 Bronze 2
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    Alex BAlex B Posts: 1,146 Diamond 4
    It's not an OS issue as Windows Server 2019 is supported to install onto.  The rest of it looks fine as well.

    From the information sent into the ticket that you created as well it looks like the data repository has failed to complete updating it's schema.  This causes the base monitor service to still be running,but not function.  So the web service is able to connect to the base monitor, but then the connection fails because the base monitor isn't functioning.

    Given the symptoms, it looks like it may be this issue  https://support.microsoft.com/en-us/help/4090966/sql-server-session-hangs-when-you-try-to-enable-snapshot-isolation in SQL Server since in Seq30->31 we enable snapshot isolation (and in the last log file it looks like that's where it's trying to start) and that's really the only thing that I've seen cause an issue like this.

    You will need to temporarily disable the audit that includes the DATABASE_CHANGE_GROUP and then perform the install (or restart the base monitor service to let it continue the schema upgrade) and then, once that is done and the website can connect, you should be able to re-enable the audit.
    Product Support Engineer | Redgate Software

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