Error during installation

emanuel_broggioemanuel_broggio Posts: 2 New member
in SQL Prompt
I found an old forum post about an error on "Starting services" step (both on fresh install and upgrade).
I'm facing the same problem in the last weeks, and can't find a way to fix it. This disallowed me to use RedGate Toolbelt; I'm the head of a development team and we use 6 licenses, I'm afraid to face the same problem on all our development machines.
Can you help me? I'm attaching the log file located in "Shared client\Log" folder.
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Answers

  • RobynRobyn Posts: 195 Gold 1
    edited May 21, 2020 7:55AM
    Hi Emanuel, 

    I'm going to raise a support ticket for you and we'll take a look at your logs. 
    Kind regards

    Robyn Edwards | Redgate Software
    Have you visited our Help Center?
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  • emanuel_broggioemanuel_broggio Posts: 2 New member
    Hi, is there any news?
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  • RobynRobyn Posts: 195 Gold 1
    edited June 3, 2020 1:51PM
    Hi Emanuel, 

    We raised you a support ticket on 21st May. This will have come from support@red-gate.com. I'll resend this, please look out for it in your email, portal and junk inbox if you don't see it!

    If you are not receiving the support ticket, please could you upload a screenshot of your error to the forum post. 
    Kind regards

    Robyn Edwards | Redgate Software
    Have you visited our Help Center?
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