"Unauthorized" when attempting to add a VMWarte host to SQL Monitor

PeterDanielsCRB

SQL Monitor 9.2.14
I'm unable to add a VMWare host to SQL Monitor.  When I do, I get "Unauthorized".  I have verified that I can access the vsphere web client via https using the read-only credentials configured for the account running the SQL Monitor base monitor service account.  Will you help me resolve this, please?
TIA,
-Peter

PeterDanielsCRB

The answer to this is that we needed to use the top-level vCenter host name/IP itself, not the host name/IP of the individual VMWare hosts (that house guest VMs) within vCenter.

Russell D

Are you able to send in the log files please?

PeterDanielsCRB

Apologies for the delay in my response, @Russell D.  I DL'd the log files zip from the Configuration page.  I'm a hesitant to post them here.  Can you verify that it's safe?  If not, shall we open a support case?

Russell D

Hi Peter - yes. Apologies for the lack of response as well, this didn't notify me for some reason. Email them into Support and we can take a look.

PeterDanielsCRB

No worries, @Russell D.  I've been bouncing around with other projects.  I'll send the logs to support.

PeterDanielsCRB

I'm rather confused about that last post, @Russell D .

Russell D

Sorry I posted in the wrong thread!