Updating or adding an AD user error

Remmer · February 5, 2020 10:36AM

When I try to add or update an AD user I get an error after clicking Confirm. The form closes and a "Cannot find principal server" error appears. The user is not updated or added (but they can be deleted).

Gets this error message:

What am I missing? I have experienced the problem in both 9.2.10.24841 and 9.2.12.25213

squigley · February 6, 2020 6:25PM

Good Morning!

Thanks for your inquiry and sorry to hear about your issue with SQL Monitor. In order to troubleshoot this further, I'll create a support ticket for you and contact you there with further instructions.

Thanks!

squigley · February 11, 2020 8:03PM

We were able to investigate this with the customer and found the root cause to be the AD setup on their end.

Inbo · February 13, 2020 6:55PM

I encountered the same error when adding user as: First.Last@domain.com
Solved it by adding user as: Domain\AccountName

Updating or adding an AD user error

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