Updating or adding an AD user error

Remmer

When I try to add or update an AD user I get an error after clicking Confirm. The form closes and a "Cannot find principal server" error appears. The user is not updated or added (but they can be deleted).

Gets this error message:

What am I missing? I have experienced the problem in both 9.2.10.24841 and 9.2.12.25213

squigley

Good Morning!

Thanks for your inquiry and sorry to hear about your issue with SQL Monitor. In order to troubleshoot this further, I'll create a support ticket for you and contact you there with further instructions.

Thanks!

squigley

We were able to investigate this with the customer and found the root cause to be the AD setup on their end.

Inbo

I encountered the same error when adding user as: First.Last@domain.com
Solved it by adding user as: Domain\AccountName