"Incorrect credentials or insufficient permissions" when connecting to the cluster

Amrock

I am trying to switch some monitored servers from connecting from a cname to connecting to the listener.  After the switch, it started giving me a an error.  I actually added the old cname back.  Both of the the green boxes below resolve to the same server.  

Is there some additional permission needed to connect through the listener/cluster?

Russell D

Yes you will need additional permissions, they're covered on this page here: https://documentation.red-gate.com/sm/getting-started/requirements/permissions.

Amrock

The account already has those permissions - specifically, it is sysadmin on monitored server and administrator on the server.  I also added the account to the cluster, although administrators on the machine should have already had full control.