why does the overview panel comes up blank

temcdtemcd Posts: 3 New member
in Redgate Monitor
All panels work except for the overview panel for remote users.
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Answers

  • Russell DRussell D Posts: 1,324 Diamond 5
    edited October 14, 2019 7:50AM
    Very hard to hazard a guess at this.

    Are these remote users all in the same remote office, or multiple locations? Anything in particular about the remote connection, ie is it via proxy/vpn?

    If any of these users opens the developer tools (f12 by defaul)/network tab, when they go to the overview panel are there are errors loading the page? 

    Using multiple basemonitors?
    Have you visited our Help Centre?
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  • temcdtemcd Posts: 3 New member
    All the desktops at the office work. The IT director in Tonawanda tried to get in from home and he gets the white screen for the overview panel only. Same thing happens to me. When I hit the F12 I notice the error SCRIPT5009: 'GlobalDashboard' is undefined. Only using 1 base monitor   
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  • temcdtemcd Posts: 3 New member
    One more thing I went in as admin John went in as read only user
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