Instance is being monitored but not picking up SQL

TomFynes

Hello, I have added my server as a monitored instance but this is not appearing in the global dashboard. When I run a test  it passes "Query processor via WMI" but does not show any results for "Query SQL". the strange bit is when I fully add the server this is showing as monitor connected with no error. I am monitoring another server without any issues so a bit stumped on why this one is not playing ball. Any suggestions would be greatly appreciated.  

Russell D

If you look in the network tab of the developer console are there any script errors? Particularly inGetBasicDashboardModel and GetDashboardModel?

TomFynes

Hi Russell, I have checked this but no script errors, when I look at GetDashBoardModel the server in question isn't even listed. 

Russell D

This might be tough to support over the forum then, do you have a support & upgrades contract? If so can you email your logs through to us?