Configuration screen not available

jgraves · June 28, 2019 6:55PM

Has anyone else had this problem? The configuration screen is blank. Screen shot below and thoughts appreciated.

Image: https://us.v-cdn.net/6029854/uploads/editor/lv/f10hy2kb7qdc.png

Russell D · July 1, 2019 7:35AM

If you open the developer tools (f12) and look at the network tab, are there any errors in the page loading?

jgraves · July 1, 2019 1:58PM

No. Just a lot of "pending"'s

Russell D · July 1, 2019 2:00PM

Are you running multiple base monitors?

jgraves · July 1, 2019 2:03PM

Yes.

Russell D · July 1, 2019 2:05PM

Ah right that may well be it - what version of Monitor are you running?

jgraves · July 1, 2019 2:13PM

9.0.18

Russell D · July 1, 2019 2:22PM

Ah thats a shame, this matched a bug we fixed in an earlier version so it could be a regression - I'll get a ticket created for you and then ask for more information on that.

jgraves · July 1, 2019 2:37PM

I just confirmed - unplugged my laptop from second monitor and everything is back in the configuration screen.

Russell D · July 1, 2019 3:00PM

Ok great, that sounds like a regression then - you might see failures to load from the second base monitor in the developer tools which should then in turn display a red banner. I sent you an email from our ticketing system - would be really helpful if you could return that information, thanks!

Russell D · July 2, 2019 10:21AM

I sent you an email which you hopefully received?

Configuration screen not available

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