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VMWare Hosts Unreachable

Hi, I am trying to add VMWare hosts and I am getting the unreachable error. I have checked the documentation here https://documentation.red-gate.com/sm9/configuring-sql-monitor/adding-a-vmware-host and can't see a reason why I would be getting this error and my server admin has confirmed there is no reason why the SQL Monitor machine can't see the hosts.
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