Proper place for product feedback

I always thought that this forum was intended (a.o.) as a means to collect product feedback from your users (and even from non-users with an interest in your products).

Two weeks ago I opened a topic on the SQL Prompt forum. About a week later I received a private message from a RG employee with the request to open a support ticket if I have a support contract, or to mail the Sales team if I don't.

So now I am wondering, is there a change in policy and is this forum no longer intended to be a location where I can submit suggestions for future improvements? Or is this message I received caused by internal unclarity on what the proper channels are.
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Hugo Kornelis
(SQL Server MVP, 2006-2016 // Friend of Red Gate)

Answers

  • RichardLRichardL Posts: 418 Gold 4
    Hi @HugoKornelis

    Thanks for your post. 

    This might have been sent to you so that feedback could be gathered more quickly via the support channel. 
    Let me look in to this and I'll get back to you soon. 

    Best

    Richard. 
    Customer Support
    Redgate Software
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