SQL Compare won't reinstall

Marco_B180

I am trying to reinstall SQL Compare 12.3 and it gets stuck on the install screen for a few minutes (Screen attached). Files get created under /.../ProgramFiles (x86)/Common Files/Red Gate/Shared Client. Then after a few minutes, I get a Service RegGate Client failed to start. Verify that you have sufficient privileges to start system. (Second screen attached)

I am admin and also "Run as Admin" to install the product.

I tried uninstalling the previous version, clearing the /Common Files/Red Gate/Shared Client folder and reinstalling, but No luck. Any ideas what could be wrong ?

Marco_B180

BTW, I have also tried these steps: https://forum.red-gate.com/discussion/80309/sql-toolbelt-installer-hangs

RichardL

Hi @Marco_B180

This looks like a question that one of Support engineers will need to investigate for you.

If you've a got support contract, please send us a ticket. Provide as much information as you can - screenshots of any errors, log files etc – so we can help you as fast as possible.
If you're not covered by a Support contract at the moment, email our Sales team at sales@red-gate.com, and they'll be able to help.

RichardL

Hi @Marco_B180

Thanks but this isn't an active ticket.

Could you please submit one so that the team can look in to this for you?

Kind regards