Redgate Client not starting

bmillar

We are getting the following issue when we try to start the client, all licenses are valid.


0200x800000000000005339Red Gate SoftwareDESKTOP-TMB170A2017-11-27 16:34:44,204 [1] ERROR RedGate.SQLPrompt.CommonUI.Options.LicensingWrapper [(null)] - Unable to contact Redgate Client System.ServiceModel.FaultException: Unable to contact Redgate Client at RedGate.Client.Shims.Common.DuplexShimBase`2.UseChannelImplementation[TReturn](Func`2 action) at RedGate.Client.Shims.Common.DuplexShimBase`2.UseChannel[TReturn](Func`2 action) at RedGate.Client.ActivationPluginShim.ActivationShim..() at RedGate.Client.Shims.Common.ShimBase`1.DoWithRetryOnCredentialsFailureImplementation[T2](Func`1 action) at RedGate.Client.ActivationPluginShim.ActivationShim.RegisterWithRedgateClient(AppRegistrationRequest ) at RedGate.Client.ActivationPluginShim.LicensingClient.() at RedGate.Client.ActivationPluginShim.LicensingClient.GetLicence() at RedGate.Client.ActivationPluginShim.LicensingClientGui..() at RedGate.Client.Shims.Common.ClientConnectionTracker.TrackConnectionOf(Action action) at RedGate.Client.ActivationPluginShim.LicensingClientGui.GetLicence()

Victoria W

It looks like you've run into a bug that was in release 4.0.1 of the client. This has now been fixed so can you please try the following steps?

Close any Redgate Products
Stop the service named 'Redgate Client'
Delete the contents of the following folder %ProgramFiles(x86)%\Common Files\Red Gate\Shared Client
Navigate to Programs and Features and run a repair on one of your installed Redgate products.
Reopen the Redgate product (the service should restart automatically but if not you may need to start it manually).

Regards
Vic

fakhravary

hi
redgate-client-not-starting

Victoria W

Hi @fakhravary

Please can you follow the steps in this article:

Install Fails Because RedGateClient Failed To Start