Activate Over and Over

UserName1

I've "successfully" activated RedGate SQL Backup at least a dozen times. I still get "Trial Period Expired" every time I open the UI. I'm using current, paid-for licenses for Toolbelt. I have 2 licenses, I'm running it on one server with 2 SQL instances (default and 1 named). Sometimes it works, sometimes it stops working and decides to stop running backups because "it expired". I can't use a backup solution that sometimes stops working like this. Is there a way to fix this, or do I need to switch to a different backup solution?

UserName1

Additional data: The license status seems to go away every time the server data refreshes in the UI. It goes from "licensed" to "trial period expired" ever time it updates. When I activate, it says "successful", shows as active for about a minute, then reverts to expired. Is this connecting to a server every time it refreshes the backup data, and do I need to open some firewall rule to allow it to "phone home" frequently?

Dan B

Hi UserName1,

To give some context, the SQL Backup activation does two things, updates a registry key and creates a .lic file.

The lic file is created in this path:
C:\ProgramData\Red Gate\Licenses\ the file name will look something like this "SQL Backup _v9_0.lic"

The registry key will be as follows:
64-bit machine - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Red gate\Licensing\SQL Backup - key called 'SerialNumber' if correctly activated this reg key will have a value that matches the serial number you used to activate.

It's possible that the account you have given the SQL Backup Agent service does not have security permissions to the either the C:\ProgramData\Red Gate\Licenses\ path for the .lic file or the registry path HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Red gate\Licensing\SQL Backup or both.
Please check the security permissions to both the registry file and licenses folder path and ensure that the account given to the SQL Backup Agent service has read / write / modify security permissions.

If the permissions are correct and the licence and registry key exists can you try deleting the .lic file and relicensing the product.

If this still causes problems can you confirm which version of SQL Backup you are using please.

UserName1

I'm assuming that's on the server where the backups are needed. Or is that on the workstation where I'm using the backup client application?

Dan B

Hi,

This would be on the machine where the SQL Backup Server Components are installed.