I am using SQL Search for redgate Version 3.0.4.1599. I simply clicked on the Index Tab after selecting the non displaying Server instance. Then selected the Reindex command. It worked like magic after that.
In 2018 I ran into this problem. I do not know what method you are using to log into SSMS but when you are using SQL Server 2017, you have to log in using windows authentication and not the newer default of active directory - integrated. This solved my problem of not having the ability to read the hierarchy objects for the entire server I am using. Hope this helps someone.
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Using Jessica R's method (I'm using SQL Search 3) it finally worked for me. Been fighting with this for a little too long.
Jessica Ramos | Product Support Engineer | Redgate Software
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