Alert Detail Page Hangs up - Frequently

rayherringrayherring Posts: 30 Bronze 4
edited September 15, 2015 2:17PM in SQL Monitor Previous Versions
Hi All,
I find that the browser often hangs up when I click on "Newer" or "Older" on the Alert Detail page. This happens so often that it is difficult to use the tool (like every other time, or every third time). Once this happens the first time it then happens more and more frequently. Recovery usually requires selecting one of the other view (e.g. Overviews, Analysis) and then re-selecting the Alert View. Sometimes that process just gets to another "hang up" :).
Sometimes doing a "page refresh" in the browser will update the page but often the "Newer", "Older" controls disappear when I do this.

The page displays the initial section of the Detail for the next alert but hangs in the "Performance data" section displaying "Loading..."

The Monitor is running on a Windows 2008 SE, 64bit VM (hosted on Windows 2012 Hyper-V)
I am using the RedGate provided web server.
The Database is SQL2008R2 SE, 64 Bit.
Browsers are IE 11 and Chrome Version 45.0.2454.85 m

Here is the Monitor Configuration-> About info.

Web Server

Web Server: Mono.WebServer2/
Server Name: http://SIM-DBA-01:8080
Server HOST .NET: .NET 3.5 SP 1
Server Path: C:Program FilesRed GateSQL Monitor 4WebWEBSITE
Hosted Environment: 64Bit
View Web Server log file
Download full Web Server log file

Base Monitor

Base Monitor: localhost:7399
Install Location: C:Program FilesRed GateSQL Monitor 4BaseMonitor
Host Environment: 64Bit
Database: SIM-SQL-02ITSUPPORT *** RedGateMonitor
View Base Monitor log file
Ray Herring


  • Hi Ray

    Thanks for your inquiry, and sorry to hear about your issue with SQL Monitor!
    This situation is going to require some troubleshooting and offline communication. Due to this, we have created a ticket and I will be communicating with you through said ticket.


    Ricky Ram
    Technical Support
    Red Gate Software Ltd.
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