Which version of Prompt and SSMS are you using? The latest 6.4.1 build should recreate the keyboard shortcuts if they are missing (we had another customer with a similar issue where they kept losing their shortcuts so we made sure they were set on startup)
Otherwise uninstalling/reinstalling any older builds should cause the commands to be reset.
If those don't help then we might need to investigate a bit further.
JustJay
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Which version of Prompt and SSMS are you using? The latest 6.4.1 build should recreate the keyboard shortcuts if they are missing (we had another customer with a similar issue where they kept losing their shortcuts so we made sure they were set on startup)
Otherwise uninstalling/reinstalling any older builds should cause the commands to be reset.
If those don't help then we might need to investigate a bit further.
Thanks,
Aaron.