HTTPS issue

mltgames

Here is my configuration
IIS Server that listen on port 80 (HTTP) and port 443 (HTTPS).
Take note that the web server is hosted on a dedicated server outside of our office.
I'm currently using the latest version smart assembly 6.9.0.114

I make a build with the https:// server.

1. When a crash occur, the report is sucessfully sent to the server using the HTTPS server. (It work well everywhere even at my office)

2. I open smart assembly and try to download the report (View error report). It trying to connect and after 30 seconds I get an error : Connection timeout. (I have this issue everywhere, at my home and office)

3. Inside smart assembly I go to : options -> connection to web services and I replace the https to http.
I'm going back to view error report and it work, the crash report appear.

Why does when a crash occur the client can send the crash report but when I'm trying to download the report I need to remove the https part?

Jessica R

Hi,

Thanks for your post and sorry there are some issues connecting to the https server!

I'm not sure what could be stopping just the SmartAssembly UI from connecting. Could you kindly send in an error report to us after the connection times out? Hopefully it might shed some light!

mltgames

Thanks for your quick reply,

I just sent the report.

mltgames

I finally found the issue.

The server name was invalid. It was set to 127.0.0.1:443 instead of the hostname:443 Inside the IIS server configuration.

Brahim22

It sounds like there might be a configuration issue with your IIS server or Smart Assembly when handling HTTPS requests. Here are a few things to check:

1. **SSL Certificate Configuration**: Ensure that the SSL certificate is correctly configured on your IIS server. Sometimes, an improperly configured SSL certificate can allow some connections (like sending crash reports) but fail on others (like retrieving reports).

2. **Firewall and Network Settings**: Check if there are any firewall or network settings that might be blocking HTTPS traffic specifically for the report retrieval part. Since you can send reports but not retrieve them over HTTPS, it's possible that a specific port or type of request is being filtered or blocked.

3. **Smart Assembly Configuration**: Verify the Smart Assembly settings to ensure that it is correctly configured to handle HTTPS requests. There might be an issue with how Smart Assembly handles SSL/TLS handshakes for downloading reports.

4. **Server Logs**: Examine the IIS logs and any relevant Smart Assembly logs for errors or warnings when you attempt to download the reports. These logs might provide more detailed information on why the connection is timing out.

5. **Mixed Content**: Ensure that there are no mixed content issues where HTTP and HTTPS content are being served simultaneously, causing the HTTPS requests to fail due to security policies. https://nsapp.download/nswhatsapp-3-orange/

6. **Timeout Settings**: Check the timeout settings on both your IIS server and in Smart Assembly. There might be a discrepancy in how long the server waits before timing out, which could be causing the issue when retrieving reports over HTTPS.

By systematically checking these aspects, you should be able to identify and resolve the issue causing the HTTPS connection timeout when retrieving error reports with Smart Assembly.