SQL Backup Agent Installation Error

DF125

I'm trying to install SQL Backup 5.2 on W2003EE SP1.

The main program installs without error. However, when I try to create a new backup it creates the agent service but I recieve teh following error when starting it.

The SQL Backup Agent-DEVELOP service failed to start due to the following error:
SQL Backup Agent-DEVELOP is not a valid Win32 application.

I've tried to install it manually via SQBServerSetup.exe but it made no difference.

Any ideas?

David

Eddie D

Thank you for your post into the forum.

Normally when this error occurs, the actual product download has corrupted for some reason.

Can you please completely remove SQL Backup from your machine.

Perform another download of our software either from our web site or from our ftp site using this URL:
ftp://ftp.red-gate.com/SQL%20Backup.zip

Next reinstall SQL Backup using the files from the new download.

Many Thanks
Eddie

Eddie Davis
Technical Support Engineer
Red Gate Software Ltd
E-Mail support@red-gate.com

DF125

I downloaded the file and reinstalled it.

The same error has appeared.

What would you suggest?

David

Eddie D

Thank you for your reply.

Sorry that you are still getting this error.

Are you installing the SQL Backup server components to a named instance or to the default instance?

If you are installing to a named instance, can you please check the following registry key to see if you have the "-i <InstanceName> parameter in the path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLBackupAgent_<InstanceName>

Locate the ImagePath key and ensure that the data value includes -i <InstanceName>.

For example, where EDDIE_TEST is the SQL Instance Name:

C:\Program Files\Red Gate\SQL Backup\EDDIE_TEST\SQBCoreService.exe -i EDDIE_TEST

If you do not have the -i parameter can you please modify the key and add the -i parameter.

Many Thanks
Eddie

Eddie Davis
Technical Support Engineer
Red Gate Software
E-Mail: support@red-gate.com

DF125

Still no good. I've installed it on a different server now and it went in without error.

David