Unable to Activate Product
Brian Donahue
Posts: 6,590 Bronze 1
Hello,
You can try sending the activation request to support@red-gate.com and I will manually activate the software for you.
It sounds like this will more than likely fail, though, because your email server seems to be having communication failures with ours. Can you post a copy of the failed email notification message so we can try to find the cause of the failure?
You can try sending the activation request to support@red-gate.com and I will manually activate the software for you.
It sounds like this will more than likely fail, though, because your email server seems to be having communication failures with ours. Can you post a copy of the failed email notification message so we can try to find the cause of the failure?
This discussion has been closed.
Comments
Okay, this may be a communication problem caused by a stale DNS cache as we have changed our IP address quite a few times this year. Can you please try support@redgate.com
I take it that the redgate.com address works, then?
It seems to be a sporadic problem. Trust me, we get email aplenty to support@red-gate.com!