Attachment Error Message

Brian Donahue

Hi Kevin,

You've probably changed some of your file security. Your IIS anonymous
access account needs to have read/write access to the Uploads folder in
Aardvark. This is c:program filesaardvarkuploads by default, but is
configurable in the registry under HLKMSoftwareRed GateAardvarkUpload
directory.

Once you find the location of the uploads directory, you should grant
IUSR_MACHINENAME read/write/modify access to that folder and everything
should be working again.

Regards,

Brian Donahue
Red Gate Technical Support

"Aardvark Newsgroup" <red-gate.public.aardvark> wrote in message
news:l5Wsr0KVEHA.1196@server53...
> Hi:
>
> We have recently encountered a problem when attempting to attach files to
an
> issue in Aardvark. When the upload is attempted, regardless of the file
> type, the following message is generated: "Can't open file for writing."
>
> Up until now, we have not experienced any problems with uploading
> attachments in Aardvark (we have uploaded dozens of attachments).
>
> Any help would be greatly appreciated.
>
> Thanks,
> Kevin Guy
> AirIQ Inc.
>
>